Primary Care Wellbeing Worker

3 days ago

Bicester, United Kingdom Oxfordshire Mind Full time

The Oxfordshire Mind Primary Care Wellbeing Service works with service users registered at GP practices across the county, supporting them to achieve their goals and to find the right support for their needs and desires. The Primary Care landscape has been changing nationally and locally with a strong focus on mental health and wellbeing support. This role
offers an excellent opportunity to be part of the team in Bicester, and to make a positive impact in our local communities.

We are a fun, caring and dynamic team which places a high value on mutual support, sharing our wide-ranging knowledge and expertise and maintaining close working relationships, despite working in different areas. There are lots of opportunities for staff to develop areas of interest; on an individual and team basis. We are truly committed to the wellbeing of our staff and this remains a high priority alongside providing excellent support for our service users.

We are looking for someone who is motivated, pro-active and supportive, with a strong commitment to service user involvement and excellent service provision.

*
HOURS:

- 37 hours per week
**SALARY**: £22,129 - £25,419 (11-18 NJC Salary Scale)
**CONTRACT**: Permanent
**HOLIDAYS**:28 days plus bank holidays
**PENSION**:Auto enrolment in place
**PROBATIONARY PERIOD**:6 months
**ACCOUNTABLE TO**:Primary Care Wellbeing Team Manager (North and West)
**BASE**: **Montgomery House Surgery in Bicester**

*
Purpose of the Job
*

Provide an effective information and support service, based on a social prescribing model, to people referred by Primary Care staff or via self-referral.

Oxfordshire Mind Primary Care Wellbeing Workers can offer triage calls and up to six one-to-one sessions with clients who may be experiencing mental health issues or other social or lifestyle issues that are impacting on their wellbeing. Wellbeing Workers will work in a non-clinical person-centred way to encourage and enable service users to link in with existing support services, use the support available in their local community and develop tools to increase their ability to manage their own wellbeing.

This role is primarily for the Bicester Primary Care Network, however, you will also deliver wellbeing work for other Primary Care Networks on a flexible basis in order to support the wider capacity of the service. Where distance is a factor in covering out-of-area appointments, these can be delivered remotely via telephone.

*Responsibilities
*

The key responsibility of the Primary Care Wellbeing Worker in this role is to provide an excellent person-centred service via triage calls and wellbeing sessions.

Triage
- Work directly from a daily triage list of telephone calls or eConsults from people who have concerns about their mental health or wellbeing.
- Work together with the client to agree the most appropriate next steps, e.g. signposting to another service, booking a wellbeing session (see below), or booking an appointment with a GP.
Wellbeing Sessions
- Provide initial assessment sessions and follow-up sessions as required.
- Work with individuals to identify their own hopes and goals, and support them to develop a personalised action plan to increase resilience and wellbeing.
- Review and assess progress of individuals, supporting them to complete their personalised action plans.
- Carry out follow up contact with individuals to evaluate outcomes using designated measures such as the Short Warwickshire-Edinburgh Mental Wellbeing Scale (SWEMWBS) and patient satisfaction questions.
- Appointments can be offered face-to-face or remotely, via telephone or video. This may vary depending on room availability at GP practices, service user requirements, or the ongoing situation with the Coronavirus pandemic.
Other Responsibilities
- Collect and accurately record service user data onto an online database.
- Keep up to date with appropriate information about the wider Oxfordshire Mind Wellbeing Service - and other local, regional and national services - to ensure service users can be offered appropriate information and signposting.
- Provide advice and guidance to GP practice staff about community and voluntary sector services.
- Forge and maintain excellent relationships with Primary Care staff and ensure the service is well understood.
- Promote excellent partnership working within GP practices including with all primary care staff, other practice link workers and other key stakeholders.
- Liaise with practice staff to ensure the service remains accessible to all individuals and groups e.g. younger and older adults, women with children, black and minority ethnic communities, veterans and groups who may have difficulty in accessing services.
**1-1 meetings, training and support**
- Attend regular individual 1-1 meetings and participate in annual appraisals.
- Attend group reflective practice sessions.
- Attend training as appropriate.
- Be proactive in reviewing and evaluating personal performance and iden

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