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Medical Receptionist

5 months ago

Solihull, United Kingdom Northbrook Group Practice Full time

**WORK PATTERN**:
Monday: 08.30-18.30 (1 hr unpaid lunch break)
Tuesday: 08.30-18.30 (1 hr unpaid lunch break)
Wednesday: 08.30-18.00 (1 hr unpaid lunch break)
Thursday: Day Off
Friday: Day Off

**REPORTS TO: RECEPTION TEAM LEADER/PRACTICE MANAGER**

**Job summary**:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Project a positive and friendly image to patients and other visitors, either in person or via the telephone.

To work proactively and provide general administrative support as part of the team and be able to adapt to an evolving practice environment.

**Job responsibilities**:
Administration
- To have a thorough knowledge of all practice procedures
- To work in accordance of written protocols and procedures
- Amalgamating and filing of medical records as necessary
- Photocopy as requested
- Scanning
- Sorting daily post
- Recalls/tasks
- Audits as necessary
- Any other administration duties as required

Reception
- Meet and greet patients, deal with queries face to face and over the telephone system
- Liaise with a range of healthcare professionals
- Handing completed repeat prescriptions to patient and checking names and address
- Be able to cover all reception position as necessary
- Tidy work area after use
- Set up online access

Appointments
- Process appointment requests for patients by telephone and in person
- Deal with home visit requests

Computer
- Registrations of new patients - computer data entry and medical records.
- Process patients change of address - computer data and medical records (have knowledge of practice area).
- Process repeat prescription request in accordance with practice guidelines.

Telephone
- Have working knowledge of the telephone system, during and after hours.

Other Tasks
- Clear rooms after surgeries
- Ensure building security - have thorough knowledge of doors/windows/alarm.
- Any other tasks allocated by managers

**Confidentiality**:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Health & safety**:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Actively reporting of health and safety hazards and infection hazards immediately when recognized
- Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified

**Equality and diversity**:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

**Personal/professional development**:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

**Quality**:
The post-holder will strive to maintain quality wit