Senior Technical Consultant

3 months ago


London, United Kingdom UP3 Full time

Location: Hybrid - Split your time between your home and our London office at The Ministry, SE1, with occasional travel to customers

**Are you looking for a new opportunity where you get to solve real-world problems with ServiceNow? One where you can get stuck in from day one and make a huge difference to the lives of your customers?**:
**Key role details**:

- Work on interesting ServiceNow projects - push the platform to the edge of what's possible
- Training, development and career progression
- Competitive salary based on experience
- Company bonus scheme - 7.5% paid in two instalments
- Vitality healthcare & Bupa dental
- Progressive parental leave

**The role**:
Are you looking for a new opportunity where you get to solve real-world problems with ServiceNow? One where you can get stuck in from day one and make a huge difference to the lives of your customers?

At UP3, we specialise in ServiceNow and deliver best-in-class managed services for customers using the platform. We’re scaling rapidly, delivering innovative solutions across nearly every aspect of the platform for customers across a wide range of sectors.

Due to our huge success, we are on the lookout for enthusiastic and experienced Senior Technical Consultants to join our talented team.

**This isn’t just any Senior Technical Consultant role**:
We work on truly interesting, challenging projects where we’re involved right from the outset. Because of the types of projects we work on, we get the opportunity to stretch the ServiceNow platform to the very edge of what is possible (while of course confident that we’re not breaking anything)

In this role, you’ll be dealing with all kinds of data, not just traditional IT data - we’re talking trains, radars, payments, vaccines and more. And there’s always a new, interesting project on the horizon.

And, when it comes to our customers, they’re more than just contracts. We build strong, long-term relationships with them, meaning we are not just seen as a supplier, and you’ll get to see first-hand what a difference you’re making to people’s work lives.

**So what are we looking for?**:
We’re looking for someone experienced in taking a lead role on projects and internal initiatives, someone highly articulate and confident providing technical consultancy to senior stakeholders.

You will be the go-to person on your projects, experienced leading a technical team to deliver against project outcomes for our customers.

Your ServiceNow technical and consultancy skills must be capable of delivering work of the highest standard. You’ll enjoy being seen as an example to others and you will get satisfaction from sharing your knowledge and coaching and mentoring others.

This is a hybrid role and our office at The Ministry, SE1 is arguably the best place to work in London (we know, we’re biased) We are spoilt with free gym membership, wellness programmes, onsite café, bar and terrace, plus regular on-site events with guest passes.

Not only that (and we know everyone says this but for us it really is true) we have a wonderful, collaborative, friendly work culture. This is driven by our visible and present owners, Ruth Weatherall and Matthew Shears who genuinely care about people and what it’s like to work at UP3. See more about that here

We are one team - technical or non-technical, senior or just starting out - everyone is treated as an equal. And, we’re very proud to have been voted a Great Place To Work two years running.

**We stand by our values and when we’re looking for the best of the best to join us, we look for people who share these values too.
**No-one is above making the tea or watering the plants.**

**Do the right thing by the customer. Always.**

**No room for egos, politics or gossip.**

**We're a team. Take pride in sharing what you know.**

**If you see something that needs doing, roll up your sleeves and get it done.**

**Remember, at some point, you did something for the first time.**

**Key Responsibilities**:

- Act as a Technical Lead on a variety of projects and engagements. Devise and scope solutions to solve our customers’ business challenges
- Provide a detailed level of technical consultancy to customers on the ServiceNow eco-system
- Work closely with our Customer Engagement team, other technical team members and directly with customers to deliver outcomes that drive real value and encourage wide adoption of ServiceNow within the customer organisation
- Provide functional and technical expertise to document and configure customer requirements
- Produce high-quality technical documentation as an output for customer requirements. Create artefacts to validate and bring to life the outcomes you are trying to deliver
- Report and manage any technical issues which may cause delays to the projects you’re leading
- Deliver against work assigned to you - be a ‘hands-on’ consultant
- Ensure the work and solutions delivered adhere to the relevant c



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