Reservations Agent

1 week ago


Birmingham, United Kingdom Merlin Entertainments Group Full time

**Reservations Agent**

69 Linden Road, Bournville
Birmingham, B30 1JR
United Kingdom

Calling all chocolate lovers Are you ready to join the team at Cadbury World and make chocolatey memories that will last a lifetime? We’re on the lookout for a Reservations Agent to join our Guest Experience & Admissions Support team.

**What we are looking for**
- Excellent interpersonal skills with a polite, eloquent, and out-going demeanour
- The confidence and ability to engage with our guests
- Previous experience of working in a fast-paced customer service environment
- Great Microsoft skills and the ability to pick up new systems quickly and easily
- Bags of personality with plenty of initiative

You’ll be providing answers to questions and enquiries, giving information and advice, placing guest orders via the dedicated booking system, or resolving guest complaints and problems in a proactive, solutions focused way.

Every guest is different, so you’ll identify each guests’ individual needs, making sure to clarify information, research every issue, and provide a solution.

This is a fixed term role working a minimum of 16 hours per week and will require flexibility in working patterns as days may vary. There are no set days of work, but this role will be weekday work only, with Monday as a priority. This role will require you to work onsite at Cadbury World only.

**What’s in it for you**
- An hourly rate of £10.52 paid fortnightly
- 25% discount in our retail shops and restaurants and 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- O2 discount
- Employee pricing up to 55% off cinema tickets
- FREE parking

**Everyone Matters at Merlin.**
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.


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