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Reservations and Events Agent

3 months ago

Birmingham, United Kingdom Valor Hospitality Full time

**Reservations and Events Agent**:
Competitive + Benefits

Garden Inn Birmingham, B1 2HW

**Why join us?**:
As well as being rewarded with fantastic benefits, training and development, you'll be joining one of UK’s Top 6 Best Places to Work in Hospitality 2023
- Stays across the UK at employee rate (a HUGE discount)
- Discounted Friends and Family rates (that’ll make you really popular)
- 50% off food and beverage in our hotels
- A range of development and apprenticeship programmes
- We’re committed to your development and progression with lots of promotion opportunities
- You’ll get all meals on duty (because hard work is hungry work)
- Uniform provided
- We’re big on all things reward and recognition and celebrate success throughout the year
- Commitment to your health and well-being
- Flexible working arrangements
- Discounted use of leisure facilities
- Refer a Friend incentives to influence your earning potential.

**The Role**:
As ‘Reservation & Events Agent’ you’ll be on the front line, delivering on our mission

You’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.

**What you’ll be doing**:

- Top quality customer service
- Working as part of a great team
- Take enquiries and bookings via telephone and online
- Proactive in seeking and converting enquiries into sales
- Processing, amending and updating bookings as required
- Show rounds for new and prospective customers
- Maximising revenue through upselling
- Develop lasting relationships with clients and generate repeat business
- Administration and Technology savvy
- Available to work when the team and customer needs you most

**What’ll make you a great fit for us here at Valor**:
You’ll never falter on striving for exceptional quality and standards. You’ll understand the importance of your role in relation to the happiness of our guests and their lasting memory of our hotel.

You’ll be methodical and have high expectations of yourself and others. You’ll demonstrate your passion by taking pride in your work, delivering on your promises and doing the simple things brilliantly.

**What you’ll become a part of**:
Valor Hospitality is a trusted, multiple award winning, and full service, international hospitality company operating in the US, UK, Europe, Africa, Asia and the Middle East. We are reimagining hospitality internationally, creating great ROI, driving commerciality with creativity and innovation. Recognised by owners, investors and developers as an innovative and trusted partner to drive revenue and increase profits.

Here in the UK we operate 35 properties across the brands of Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott Hotels and Courtyard by Marriott, in various locations throughout the UK. The Company continues to have ambitious development and growth plans.

**Hotel Description**:
Hilton Garden Inn Birmingham Brindleyplace offers easy access to all the city has to offer. Perfect for guests attending an event or concert, the hotel is within walking distance of the Barclaycard Arena, International Convention Centre and the Symphony Hall. The hotel is located in Birmingham’s prestigious Brindleyplace development, which is also home to a number of great leisure, dining and entertainment venues. Guests can enjoy two outdoor terraces plus Recess a space where guests can eat, drink and meet in whatever way they wish day through to night. Each stylish guest room has a range of top class facilities, perfect for working and relaxing. For business, the hotel can host 120 guests in its flexible meeting space.

Valor Hospitality Europe has established itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.