Service Delivery Co Ordinator

6 days ago


Huntingdon, United Kingdom Concept Resourcing Full time

**Service Delivery Coordinator - 12 month FTC - WFH/Cambridgeshire**

**Role: Service Delivery Coordinator**
**Location: Cambridgeshire**

**Salary: Competitive**
**Industry: MSP**
Are you a passionate Service Delivery Coordinator looking to for the next step in your career?
Do you want the opportunity to work for a fast-growing MSP who prioritise staff training and progression?
Do you have experience of developing relationships with internal and external stakeholders?

**Client**:
Concept IT are looking for a Service Delivery Coordinators to work for a global MSP. My client provides a IT services to customers all over the world and due to a sustained period of growth are looking to expand their service delivery team.

**Role**:
Developing relationships with customers, internal business areas and suppliers. You must be a confident communicator at all levels and work well as part of a team. Primarily responsible for supporting our customers and the Service Delivery team. The rolerequires great attention to detail, accuracy, and excellent communication

**Key Responsibilities**
- Support and facilitate quote generation ensuring all estimates are accurate and formatted to a high standard;
- Resolve pricing and reporting queries, including requests for information;
- Maintain the CRM System with Cost and Sell figures for the estimates to allow accurate forecasting;
- Manage the ticket queue for the Service Delivery Office;
- Identify where requests should drive a contract change notification and ensuring this process is conducted to resolution;
- General administration responsibilities to support Service Operations, Sales and Service Delivery team;
- Manage small business as usual requests - including liaising with technical teams to make sure work can be carried out to a high standard and within agreed SLAs;
- Identify where process gaps exist and work with business stakeholders to review and refine them;
- Continual engagement with Service On-boarding function (Service Design, Pre-Sales, Service Transition) and the Service Operations teams to keep up date with their requirements, processes, procedures and systems;
- Work closely with the Compliance Team to continually improve on our Service Delivery processes;
- Work closely with the Finance teams to help resolve outstanding queries and ensure accurate invoicing;
- Action CSP licence requests, ensuring the customer and relevant internal teams are kept informed;
- Continual engagement with the Capacity Planning team to identify and flag requests meeting thresholds;
- End to end order management, from the point of order to billing instruction.

**Technical Requirements**

The following technical competencies are desirable but not essential:

- Experience of working with contractual data and the ability to interpret and understand contractual obligations;
- A working knowledge of IT hardware and software is desirable;
- Competent on Microsoft word, Excel and Outlook;
- Excellent report writing skills;
- Experience of working in a commercial environment is preferred;
- Experience of working within a MSP environment is desirable, however experience working within a service provisioning environment is essential;Understanding of ITIL service management



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