Account Co-ordinator
3 days ago
We are looking for an Account Co-ordinator to be our internal point of contact for our online clients. You will be part of dynamic and fast growing cross team. Your main responsibility will be to look after our online clients on a day-to-day basis, liaising with suppliers, monitoring stock and supporting Account Managers. You will also be processing orders, reporting and invoicing as well as administration tasks relating to your role.
**Key Responsibilities**:
- Looking after our online clients with the day-to-day running of online portals including:
- Processing orders placed
- Liaising with clients on a daily basis.
- Dealing with user queries
- Problem solving any issues that may arise
- Organising new product requests
- Monitoring stock levels, reporting on stock and re-ordering when necessary
- Monitoring safe completion of all orders
- Liaising with suppliers
- Source, negotiate and liaise with suppliers to obtain appropriate and competitive quotations and supply purchase orders prior to ordering goods/ services.
- Assist in managing clients’ ad-hoc requests
- Liaising with internal departments to action client requests
- Reporting and invoicing
- General administration tasks arising from the above, including filing job bags, raising purchase orders etc.
- Attend client meetings - in person or via video call
- Helping maintain SLAs
**You will**:
- Work to tight deadlines, whilst still maintaining a high level of attention to detail
- Be a confident communicator both internally and externally
- Effectively manage your own time
- Be forward thinking and proactive approach
- Work independently and as part of a team
- Have excellent organisational skills
- Have experience of Excel, Word, Outlook, Internet
- Have previous experience of working within a customer facing environment
- Ideally have previous experience with print, creative, SAAS or data
**What we offer in return**:
- A focused strategy and culture that gives employees the right platform to grow and develop their careers
- 35 hour working week
- Generous holiday allowance of 24 days rising to 26
- Enhanced parental leave
- Enhanced pension scheme of 5% company contribution
- Cycle to Work Scheme
- 4x Salary Life Assurance and Income Protection
- Work hard/play hard culture and a great working environment
- Sociable company with regular company wide and departmental events
- A Living Wage Accredited organization
We take the protection of your personal data seriously. Please visit our website for our full Privacy Notice and search for Job Applicant Privacy Notice.
**Fancy joining the team?**:
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