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2nd Line Support Analyst

4 months ago

Cannock, United Kingdom Veolia UK Full time

Ready to find the right role for you?

**Job Title - **2nd Line Support Analyst

**Salary - **Up to £26,500 with a total package up to £30,500 (bonus)

**Location - **Cannock, Staffordshire with hybrid and flexible working

**Hours - **Full time, 40 hours per week, Monday to Friday

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who sees the world in a similar way to take up an exciting 2nd LineSupport Analyst role in our IT team.

Because of our responsibility when it comes to leading change, resourcing takes every single one of us, and this is how you can play your part. And if you’re customer focused and technology driven, this role will suit you perfectly.

It doesn’t matter if you’re looking to overhaul the industry, or just do a good day’s work. We know that everyone here at Veolia can help us work alongside our communities, look after the environment in small and big ways, and contribute towards our inclusiveculture.

**What will you be doing?**

The 2nd Line Support Analyst shares responsibility for the successful administration of the Service Desk’s 2nd tier operations and ensuring its function meets or exceeds standards for service support as defined by service agreements.
- The 2nd Line Support Analyst will contribute to the services of a nationwide network of Service Desk specialists.
- Reduce the impact of service affecting incidents and problems, ensuring an appropriate and timely response to all reported issues.
- Ensure the accurate recording of service requests and incidents and to attribute the correct categorisation and notation to ensure timely and relevant reporting.
- Provide desk-side and remote assistance,as relevant to the task.

**What are we looking for?**
- Advanced Level Qualification (e.g. Degree or HND in IT-related course).
- One or more professional qualifications from leading solution providers: Microsoft, Cisco, AWS, Google, etc.

**Our promise to you**

Here at Veolia, we know that a genuinely good role goes both ways.

So alongside your salary or hourly pay, you’ll get 25 days of holiday alongside an extensive benefits package, which includes our market-leading pension and share scheme, alongside a range of employee discounts. Also to help you further, we provide mentalhealth and financial support, so you can lean on us whenever you need to.

Here at Veolia, we’re proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender,gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.