IT Support Specialist

2 weeks ago

Cannock, Staffordshire, United Kingdom Xact Placements Limited Full time
{"title": "IT Support Engineer", "description": "Job Summary

Xact Placements Limited is seeking an experienced IT Support Engineer to join our team in Stafford. As an IT Support Engineer, you will be responsible for providing high-level customer service, consulting on infrastructure problems, and taking ownership of complex incidents and changes.

Main Responsibilities
  • Provide exceptional customer service and support to internal and external customers.
  • Consult on infrastructure problems and provide suitable system and networking solutions.
  • Take ownership of complex incidents, changes, and problems, and be proactive in resolving user issues.
  • Troubleshoot and resolve complex 3rd line issues escalated by 2nd line engineers.
  • Proactively assist in resolving 1st, 2nd, and 3rd line tickets as required.
  • Support the build and configuration of servers.
  • Develop and provide timely support documents, procedures, and quick guides for the wider support teams.
Requirements
  • Solid technical support experience, preferably within an MSP.
  • Good understanding of networking technologies and principles.
  • Strong knowledge of Microsoft Hyper-V, Failover Clustering, and Microsoft Storage Spaces Direct.
  • Excellent knowledge of Microsoft Server 2012/2016/2019, Active Directory, DFS, DHCP, DNS, RDS, VPN, WDS, WSUS, and SCCM.
  • Strong understanding of WAN and LAN networking concepts, including TCP/IP, DHCP, WINS, and DNS.
  • Microsoft Windows 7 and 10, Office 2013 onwards.
  • Laptop/desktop rollout, rebuilds, imaging, and support.
  • Excellent telephone manner and communication skills, both written and verbal.
  • Experience with IT best practices, particularly in relation to IT security and ITIL V3.
What We Offer
  • A competitive salary of £28,000-£30,000 per annum.
", "lang_code": "en-US"}

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