1st & 2nd Line Technical Helpdesk

3 weeks ago

Cannock, United Kingdom Briggs Equipment Full time

The Opportunity: 1st & 2nd Line Technical Helpdesk

Contract: Permanent

Location: Cannock

The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don’t feel like you meet all of the role criteria outlined below please don’t let that discourage you from applying.

**The Impact you will have**:

- Processing of helpdesk calls in timely fashion
- Changing of the daily back up tapes
- Building of desktop & laptops using IT Systems
- Actively monitor AV systems, ensure management & threat removal from equipment
- Escalate high volume or high-risk issues to the management team
- Document process steps of activities carried out and update as required
- Support technical projects from conception to implementation
- Identify opportunities for continuous improvement interact with all other areas of the business
- As group expands you will be required to work with and support outsourced IT operations partner providing field support to Briggs Regional Business units e.g. Hiremech & Hitec.
- An understanding of parallel software used in other group companies will be required

**What will help you to excel in this role**:

- IT support fundamentals / knowledge is imperative, this will include Desktop support experience, MS Windows 10 knowledge and MS Office 365 experience.
- Process-based approach with a desire to see things through to completion is imperative
- A strong sense of customer focus
- The ability to manage own workload and be proactive in taking ownership of solutions through to completion
- Ability to travel across the UK for short periods to support projects / fix issues.
- A desire to learn and improve across several different IT support elements.
- SCCM & Intune Knowledge
- Basic Network knowledge

**What you can expect from us**:

- Future development and career opportunities
- Contributory pension scheme with employer contributions up to 6%
- Profitshare bonus based on business performance
- Paycare and eyecare health scheme
- High street discounts

**What’s next**
- Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review
- If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment team and inform them prior to attending so we can ensure these are met

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