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Twm Helpdesk Administrator
4 months ago
Ready to find the right role for you?
**Job Title**:Customer Service Helpdesk Administrator
**Salary**:Up to £25,000 plus Veolia benefits (pension)
**Hours**:40 hours per week, Monday to Friday 8.30am to 5pm
**Location**:Cannock, with flexible and hybrid working
When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It’s why we’re looking for someone who sees the world in a similar way to take up an exciting CustomerService Helpdesk Administrator role in our Operational team.
Because of our responsibility when it comes to leading change, resourcing takes every single one of us, and this is how you can play your part. And if you’re passionate about supporting others, this role will suit you perfectly.
It doesn’t matter if you’re looking to overhaul the industry, or just do a good day’s work. We know that everyone here at Veolia can help us work alongside our communities, look after the environment in small and big ways, and contribute towards our inclusiveculture.
**What will you be doing?**
- Daily liaison with internal and external customers.
- Raising detailed cases on Salesforce.
- Raising Waste Transfer Notes and tickets on Wims.
- Raising Hazardous Waste delivery and removal requests.
- Managing back office functions for National and Total Waste Management contracts.
- Gathering information from 3rd parties i.e. sub contractors, chemists and Industrial Services etc.
- Supporting your line manager & contract managers with any ad hoc requests.
**What are we looking for?**
- Excellent customer Service skills.
- IT literate, including excel and Google.
- Planning and organisation skills.
- Good attention to detail
- Previous experience in a similar role.
**Our promise to you**
Here at Veolia, we know that a genuinely good role goes both ways.
So alongside your salary or hourly pay, you’ll get 25 days of holiday alongside an extensive benefits package, which includes our market-leading pension and share scheme, alongside a range of employee discounts. Also to help you further, we provide mentalhealth and financial support, so you can lean on us whenever you need to.
Here at Veolia, we’re proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender,gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.
