Senior Technical Support Specialist
2 days ago
We are seeking a highly skilled and experienced 2nd / 3rd Line Support Engineer to join our team in Stafford. As a key member of our support team, you will be responsible for providing high-level technical support to our clients, troubleshooting complex issues, and collaborating with our engineers to resolve technical problems.
Main Responsibilities:- Provide exceptional customer service and technical support to our clients
- Consult on infrastructure problems and provide suitable solutions
- Take ownership of complex incidents, changes, and problems, and be proactive in resolving user issues
- Troubleshoot and resolve complex 3rd line issues escalated by 2nd line engineers
- Proactively assist in resolving 1st / 2nd / 3rd line tickets as required
- Support the build and configuration of servers
- Develop and maintain technical documentation, procedures, and quick guides for our support teams
- Strong technical support experience, preferably in an MSP environment
- Good understanding of networking technologies and principles
- Excellent knowledge of Microsoft Hyper-V, Failover Clustering, and Microsoft Storage Spaces Direct
- Strong understanding of WAN & LAN networking concepts, including TCP/IP, DHCP, WINS, DNS
- Microsoft Server 2012 / 2016 / 2019, Active Directory, DFS, DHCP, DNS, RDS, VPN, WDS, WSUS, SCCM, Exchange On-Premise, and Office 365
We offer a competitive salary, excellent benefits package, and opportunities for career growth and development. If you are a motivated and experienced technical support professional looking for a new challenge, please apply today.
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