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Contact Centre Specialist
3 months ago
**Job no**: 507243
**Work type**: Permanent
**Location**: Elland
**Categories**: Operations
**Contact Centre Specialist**
**£22,720 to £23,500 With Excellent Benefits**
- Keeping our Customers Safe, Warm, Working and Informed is what we strive for at Calor._
The Customer Experience team at Calor Gas are looking to recruit an engaging and proactive Customer Service Advisor Level 1 to provide a primary point of contact for external customers via the phone and in written correspondence, directly resolving matters on first contact where appropriate.
**Hours of work**:
Weekly Rotational Shift Pattern:
1. 0800-1630
2. 0930-1800
3. 1130-2000
Working 1 Saturday morning (09.00-13.00) in 4
**Key responsibilities will include**:
- Undertake an initial on the spot risk assessment and make quick decision to resolve a call
- Work to set quality standards, targets and service levels
- Maintain accurate records by logging and tracking all calls in the CRM system
- Undertake administration of customer accounts ensuring requirements are processed in a timely and accurate manner to avoid re-work
- Be receptive to complaints or problems, research, resolve customer complaints within given parameters, and be aware of possible solutions to make informed decisions and own the problem
- Be able to work and co-operate as part of a team, assisting and supporting colleagues, TL’s and other departments, when necessary
- Delivering and maintaining team performance targets
**As such we would like you to have/be**:
- Have excellent communication and interpersonal skills
- Have a strong sense of ownership
- Be well organized and able to work in a busy fast paced environment
- Have excellent attention to detail
- Good IT skills
- To be considered for the above opportunity you must be eligible to live and work in the UK._
**Advertised**: 02 Feb 2024 GMT Standard Time
**Applications close**: 01 Mar 2024 GMT Standard Time
