Logistics & Customer Service Coordinator
2 days ago
We are currently seeking a Logistics and Customer Service Coordinator to join our team.
We are a local family run business supplying quality furniture and interiors. This role will be dealing with logístical and customer service post-delivery.
The role will include:
- Answering phone calls with general enquiries from colleagues in stores.
- Updating customers on order progress and maintaining, promoting and generating positive feedback with customers
- Recording and updating information
- Liaising with the purchasing department, logistics team and Warehouse Team
- Weekly progress report to senior management to include any outstanding issues, delivery and customer service volumes
- A good knowledge of Microsoft office is required
- Excellent levels of written and verbal communication are essential
- Confident telephone manner
- Excellent attention to detail
- Positive ‘can do’ attitude
- Use of initiative and ability to multi task
- Customer service experience
- Organised
- Strong team player
- Lateral thinker
Hours are 40 hours per week, 7.30am - 4.30pm Mondays to Thursdays and 8am to 2pm on Fridays.
Competitive salary.
**Job Types**: Full-time, Permanent
**Benefits**:
- Employee discount
- Life insurance
- On-site parking
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 1 year (preferred)
Work Location: One location
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