Trainee/welfare Benefits Adviser

2 weeks ago

Sutton Coldfield, United Kingdom Auriga Services Full time

**Job title**:Trainee/Welfare Benefits Adviser

**Contract term**: Permanent

**Team**: Assist Team

**Hours**: 37.5 hours (Monday to Friday)

**Salary: Starting salary £23,000 up to £24,150**

**Location**: Hybrid/Remote/Office based in Sutton Coldfield (near to Sutton Coldfield train station) with the possibility of some hybrid working.

**An organisation that helps others** ‘Supporting people through life’s challenges’**, **Auriga Services Limited is at the forefront of support for people and households who face hardship every day because of poverty. Through building partnerships, we help organisations in the public, commercial and charitable sectors to deliver support to households in financial need. Our work and dedicated team directly helps hundreds of thousands of people each year by providing financial assistance, advice, and support. We are proud of the positive impact that we have on people’s lives.

We are looking a Trainee/Welfare Benefits Adviser, to work with, support, assist and represent vulnerable people of all ages and abilities to improve their financial situation and wellbeing.

Working with a wide variety of people both remotely and in person on location, including at support groups or NHS sites. Auriga offers a hybrid working environment.

If recruited as a trainee the salary for the role will increase incrementally in line with successful completion of training ‘milestones’, up to the advertised rate. No previous experience is required but a commitment to learning is essential to successfully complete the training. This role is ideal for someone starting their career path or looking to change vocation.

**Duties will include but are not limited to**:

- Working with and supporting vulnerable people of all ages and abilities to try to maximise their income and improve their financial circumstances and wellbeing;
- Develop and manage interviews with clients;
- Actively encourage engagement from clients referred through to the service from both internal and external sources;
- To carry a caseload of enquiries requiring detailed ongoing casework;
- To ensure a high-quality service to customers;
- Complete an initial assessment of a client’s needs to identify areas where support is required and plan next steps/provide support throughout the process;
- Work with colleagues, stakeholders and health and social care professionals to evaluate caseload needs and the progress that has been made;
- Ensure that your knowledge is kept up to date with regard to signposting clients to Local Welfare Provision, Trust Funds, OT assessments etc;
- Manage your own workload, administration, and diary commitments;
- Travel off site to attend dialysis units and to carry out home visits where required;
- Ability to work within and adhere to organisational policies and procedures; including confidentiality, safeguarding and equality and diversity;
- Always comply with the requirements of GDPR; and
- Identify when a case requires escalation to a Welfare Rights/Debt Adviser and liaise with them regarding progress;
- Carry out other duties commensurate with the post as required.

**Key Skills and Attributes**
- Good knowledge of IT packages, including MS Office, and proficient IT skills;
- Focus on continuous improvement;
- Ability to work under pressure to plan and manage own caseload and service levels;
- Excellent and adaptable interpersonal skills both in formal and informal situations;
- Collaborative working as part of a team to effectively meet all objectives and targets;
- Excellent written, verbal and presentation skills;
- Flexible, self-motivated, enthusiastic, and resilient;
- Exceptional attention to detail; and
- Hold an enhanced disclosure barring certificate;
- A basic understanding of the welfare benefits system;
- Knowledge of services provided by the NHS, social care, trust funds and or debt services;
- Educated to GCSE level (or equivalent by experience).
- This role may Include travel and will require own transport.

**Enjoy the rewards**

Working with us, you’ll enjoy competitive pay, 28 days holidays plus bank holidays, a wide range of benefits, hybrid working, and the chance to learn valuable new skills. We **empower** our people to do great work by investing in learning, personal development, and technology.

If you’re the kind of person that wants to do a really great job, who **care** about making a difference we think you’ll love it here. Get in touch and let’s talk about how you can help us support people through life’s challenges.

We encourage applicants from all sections of the community so that we can truly reflect the people we help.

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£24,150.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay
- Work from home

Schedule:

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