Debt Adviser

2 weeks ago

Sutton Coldfield, Birmingham, United Kingdom Auriga Services Full time

Role Profile:
Debt Adviser

Team:
Auriga Assist

Salary:
Up to £27,500 per year (dependent on experience)

Hours: 37.5 hours/Mon-Fri - Permanent

Location:
Hybrid working (office in Sutton Coldfield, 2-3 days, and remote working)


An organisation that helps others This not-for-profit organisation is looking to recruit an experienced Debt Adviser to join the Operations department.


The Debt Adviser will support and assist people with handling their problem debt to improve their financial situation and wellbeing.


Offering support and advice in income maximisation, financial capability, energy comparison, welfare benefit and specialist debt advice to clients who come through to us from contracts we win to deliver this specialist area of work.


What you will need to succeed:

The successful Debt Adviser will have the ability:

  • To be able to successfully manage own workload, administration, and diary commitments
  • To have an indepth and up to date understanding of debt advice
  • To have knowledge of services provided by the NHS, social care, trust funds and/ or debt services
  • To have effective active listening techniques
  • To be able to understand and encourage others to contribute and debate ideas
  • To have adaptable people skills both in formal and informal situations
  • To have high level verbal, written and presentation skills
  • To have attention to detail
  • To be enthusiastic and resilient
  • To have the ability to monitor and maintain own performance targets
  • To have the ability to work under pressure and plan own caseload/service levels
  • To have experience of the DRO process as an approved intermediary
  • You will require an enhanced DBS check for this role

What you will get in return:

  • A competitive salary of up to £27,500 dependant on qualifications, skills, and experience
  • Office hours between 9:00am 17:00pm
  • Hybrid working

The Company:


Auriga Services is a Public Benefit Entity that has been operating for 20 years and is owned by a registered charity - Severn Trent Trust Fund (STTF).

As a wholly owned subsidiary, Auriga is the commercial arm of STTF.

Our charity-owned status makes us as unique in the marketplace, which allows us to genuinely care about creating better and lasting impacts for vulnerable people and households in poverty.

Our position as a commercial organisation allows us to extend our reach to help more people to achieve our vision of 'changing lives every day'.

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