Welfare Benefits Specialist

7 months ago

Sutton Coldfield, United Kingdom Auriga Services Full time

**Job title**:Welfare Benefits Specialist

**Contract term**: Permanent/Full Time

**Team**: Assist Team

**Hours**: 37.5 hours - Monday to Friday

**Salary**:£29,250

**Location**: Hybrid/Remote/Office based in Sutton Coldfield (near to Sutton Coldfield train station) with the possibility of some hybrid working.

**The Company**: An organisation that helps others ‘Supporting people through life’s challenges’, Auriga Services Limited is at the forefront of support for people and households who face hardship every day because of poverty. Through building partnerships, we help organisations in the public, commercial and charitable sectors to deliver support to households in financial need. Our work and dedicated team directly helps hundreds of thousands of people each year by providing financial assistance, advice, and support. We are proud of the positive impact that we have on people’s lives.

**Duties will include but are not limited to**:

- Working with and supporting vulnerable people of all ages and abilities;
- Develop and manage interviews with clients using sensitive listening and questioning;
- Complete an initial assessment of a client’s needs to identify areas where support is required;
- Actively encourage engagement from clients referred through to the service from both internal and external sources;
- To carry a caseload of enquiries requiring detailed ongoing casework. To maintain accurate

and appropriate records;

assisting with completing mandatory reconsiderations and representing people at tribunal;
- Manage your own workload, administration, and diary commitments;
- To ensure a high-quality service to customers;
- Work with colleagues, stakeholders and health and social care professionals;
- Provide some technical supervision to support the Welfare Benefit Advice team in their roles;
- To keep up to date and share knowledge with the team on legislation, case law, policies and

procedures and undertake appropriate training as and when required;
- Able to proactively identify own training and development needs and those of others;
- Ability to work within and adhere to organisational policies and procedures and ensure work

meets internal and external SLAs;
- Comply with the requirements of GDPR.

**Key Skills and Attributes**
- To have an in-depth and up to date understanding of the welfare benefits system;
- To have knowledge of services provided by the NHS, social care, trust funds and/ or debt

services;
- To have experience of providing specialist tribunal service or other representation to

customers;
- To have effective active listening techniques;
- To be able to understand and encourage others to contribute and debate ideas;
- To have adaptable people skills both in formal and informal situations;
- To have high level verbal, written and presentation skills;
- To have attention to detail;
- To be enthusiastic and resilient;
- To have the ability to monitor and maintain own performance targets;
- To have the ability to work under pressure and plan own caseload/service levels;
- To have an enhanced DBS check.

**Collaborate, Act, Respect & Empower**

**Job Types**: Full-time, Permanent

**Salary**: £29,250.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay
- Work from home

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Sutton Coldfield: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: 002

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