Support & Ops Specialist

2 weeks ago


Coalville, United Kingdom Amazon UK Services Ltd. Full time

Experience in a similar role in retail or logistics or a similar customer facing, customer obsessed environment - Strong computer literacy. - Excellent verbal and written communication skills. - Experience in MS office mainly Word and advanced Excel (Pivot Tables, VLookUps)

(6 Months Fixed Term Contract)

At Amazon we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.

Amazon Freight Operations Overview.

Amazon Freight Operations (AF Ops) is the Pan
- European control centre for Amazon Freight's Shipper Support and Transportation Execution. The team is responsible for planning and scheduling the transport orders placed by our customers (Shippers), and providing them with support at each step of their journey. We play a critical role in ensuring the smooth functioning of Amazon Freight's European transportation network and have direct impact on Shipper Experience.

Support & Ops Specialist Overview

Amazon Freight Operations is looking to hire a motivated, highly committed, and customer-obsessed Shipper experience Specialist.

A Support & Ops Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery. A Support & Ops Specialist provides proactive and timely resolution to any issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal and written) that build rapport.

Key job responsibilities
- Responsible for working closely with multiple internal stakeholders to analyse data and to listen closely to customers: understands, paraphrases, and prioritizes customer needs, then provides appropriate solutions.

Displays ability to dive deep and accuracy when assisting associates and customers.
- Displays a positive work ethic, strong interpersonal skills, adherence to company policies and a commitment to excellent customer service.
- Continues to meet or exceed performance standards for productivity and quality as directed by site management and contributing to overflow work as delegated by leadership.
- Utilizes conflict resolution skills as applicable to customers; demonstrates effective listening skills and patience.
- Maintains a high level of professionalism and approachability.
- Using customer service skills to effectively answer customer issues.
- Identifying needs and providing prompt resolution to inquiries and problems.


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