Customer Service Support Team Manager

2 weeks ago


Coalville Leicestershire, United Kingdom Amazon Full time

Job ID: 2640544 | Amazon UK Services Ltd.
At Amazon we believe that every day is still day one. That's the energy and passion behind Amazon.
Amazon Freight Operations (AF Ops) is the Pan- European central control center for Amazon Freight's Shipper Support and Transportation Execution. The team is responsible for planning and scheduling the transport orders placed by our customers (Shippers), and providing them with support at each step of their journey. We play a critical role in ensuring the smooth functioning of Amazon Freight's European transportation network and have direct impact on Shipper Experience.
Overview of Customer Support Manager, AF
The Customer Support Manager manages a large team responsible for 24x7 frontline operations for both Inbound and Off-Amazon transportation. S/he works in a cross-functional environment with Shippers, Carriers, the Amazon Freight business team, Supply Chain, and the Retail organizations to determine future demand for transportation resources, and translates the aforementioned into accurate capacity plans. Gathering functional requirements and converting those into a realistic, detailed functional spec and project plan.
- Prioritize competing projects across departments, and focus individual and team projects for an entire group or department, or a major piece of a larger cross-company product or project.
- Serve as escalation point for shipper support leads.
- Identifying and evaluating potential risks/obstacles with minimal direction from senior managers, with the appropriate corrective actions being driven.
- Experience in team management
- Experience in program or project management
- Experience delivering cross functional projects
- Experience defining program requirements and using data and metrics to determine improvements
Experience in data mining, data management, reporting, and SQL queries
Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.
If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
#



  • Coalville, United Kingdom NeoTimber Full time

    **NeoTimber® Customer Service and Sales Support Supervisor** Are you passionate about delivering excellent customer service? Do you consistently pay meticulous attention to detail? Do you relish the challenge of being a key part of a growing business? If so, a role as a customer service and sales support supervisor at NeoTimber**®** may be your perfect...


  • Coalville, Leicestershire, United Kingdom Randstad Delivery Full time

    Do you have effective customer facing administration experience? Do you consider yourself to be IT literate? Are you based in or around Coalville? If the answer is "Yes", then Aggregate Industries is looking for someone like you to join as a Customer Service Representative, to support the sales order team. Role - Customer Service Representative Pay - ...


  • Coalville, Leicestershire, United Kingdom JT Recruit Full time

    Are you passionate about delivering excellent customer service?While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.Do you consistently pay meticulous attention to detail?Do you relish the challenge of being a key part of a growing business?If so, a role as...


  • Coalville, Leicestershire, United Kingdom JT Recruit Full time

    Are you passionate about delivering excellent customer service? Do you consistently pay meticulous attention to detail? Do you relish the challenge of being a key part of a growing business? If so, a role as a customer service and sales support supervisor may be your perfect opportunity for you! As a successful, fast-growing business my client...


  • Coalville, United Kingdom NeoTimber Full time

    **NeoTimber® Customer Service and Sales Support Supervisor** Are you passionate about delivering excellent customer service? Do you consistently pay meticulous attention to detail? Do you relish the challenge of being a key part of a growing business? If so, a role as a customer service and sales support supervisor at NeoTimber**®** may be your perfect...

  • Finance Team Manager

    2 weeks ago


    Coalville, Leicestershire, United Kingdom Triumph Consultants Ltd Full time

    35 per hour PAYE depending on experience Hours per week: 36.25 Monday – Friday, normal working hours Role Length: This opening assignment is for 3 months City: Coalville, Leicestershire The purpose of the role is to provide dynamic and positive leadership in managing the staff allocated to the post and within the wider Finance Service where staff not...


  • Coalville, Leicestershire, United Kingdom Triumph Consultants Ltd Full time €28

    Job Ref: NW Leicestershire 5248777 Pay Rate: Up to £28.35 per hour PAYE depending on experience Hours per week: 36.25 Monday – Friday, normal working hours Role Length: This opening assignment is for 3 months City: Coalville, Leicestershire The purpose of the role is to provide dynamic and positive leadership in managing the staff allocated to the...


  • Coalville, Leicestershire, United Kingdom Ibstock PLC Full time

    WE ARE a business loaded with opportunity and career progression. WE ARE innovators, designers, makers and engineers who manufacture and provide smart, efficient, and effective building products and solutions. Through our customer relationships, diverse building product range and solutions, we enable the creation of inspirational homes, places and spaces...


  • Coalville, United Kingdom Pallex Full time

    **Join our quality Customer Service team**: **Location**: Pall-Ex House, Victoria Road, Ellistown, Coalville, Leicestershire, LE67 1FH **Reporting to**: Customer Service Manager **Working hours**: 40 hours per week, Monday to Friday, 8.30am to 17.00pm **Key Partners** - Member Support - Operations - Warehouse - Depots/Members - Management Team - Key...


  • Coalville, United Kingdom Pallex Full time

    **Join our quality Customer Service team**: **Location**: Pall-Ex Group Head Office, Coalville **Reporting to**: Customer Service Manager **Working hours**: Full Time (40 Hours) + Working the occasional Saturday where required as additional hours **Key Partners** - Member Support - Operations - Warehouse - Depots/Members - Management Team - Key Account...


  • Leicestershire, United Kingdom Macildowie Recruitment and Retention Full time

    THE OPPORTUNITY: Macildowie are currently recruiting for a Customer Service Manager working for a business based in Leicestershire. In this role you will be responsible for the Customer Service Centre Team to identify, develop and implement customer service process improvements.This is a permanent full time position.THE ROLE & YOUR RESPONSIBILITIES: Managing...


  • Coalville, United Kingdom Interaction Recruitment Full time

    **Customer Services Administrator** Full-Time - Permanent **Hours**: Monday to Friday Office Hours **Basic Salary**: £25,000.00 Per Annum plus Bonus scheme **Benefits**: 23 Days Annual Leave plus bank holidays, Early finish Fridays, Great team environment, Health cash plan, long service award, Free Parking, Investors in Personal development and career...


  • Coalville, United Kingdom Digby Morgan Full time

    summary - _ coalville, east midlands_ - _ £12.02 per hour_ - _ temporary_- specialism - customer services- sub specialism - customer service- reference number - PR-1230544 - job details Do you have effective customer facing administration experience? Do you consider yourself to be IT literate? Are you based in or around Coalville? If the answer is "Yes",...


  • Coalville, United Kingdom Sunbelt Rentals Careers Full time

    About The Role CUSTOMER SERVICES - IT’S A PEOPLE THING Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you. It’s not about what you know. It’s who you are....


  • Coalville, United Kingdom Randstad Delivery Full time

    Do you have effective customer facing administration experience? Do you consider yourself to be IT literate? Are you based in or around Coalville? If the answer is "Yes", then Aggregate Industries is looking for someone like you to join as a Customer Service Representative, to support the sales order team. Role - Customer Service Representative Pay -...


  • Coalville, Leicestershire, United Kingdom Service Care Solutions Full time

    Job Title - Senior Human Resources Advisor Location - Coalville LE67 Contract - Temp 8 weeks Hours - 36.25 Role summary - The company is seeking a highly skilled and experienced Senior Human Resources Advisor to join their dynamic Human Resources team. This role is critical in supporting and actioning day-to-day people-related issues, including...


  • Coalville, United Kingdom Midland Lift Services LTD Full time

    Midland Lift Services is currently recruiting a Customer Service Administrator at our Head Office based in Whitwick, Leicestershire to join our growing business. Midland Lift Services Ltd are a family business founded in 2000. We install, repair and maintain all types of passenger, goods, and platform lifts throughout the Midlands. We have based our company...


  • Coalville, United Kingdom Oakland International Full time

    **Customer Service Administrator** **40 hours per week** **Working hours - Monday to Friday 8am to 5pm or 9am to 6pm** **£25,000 per Annum** - **Our Vision**:_* _A Responsible Family Enterprise That Shares Focus on Delivering Sustainable Growth Through Partnerships, Collaboration & Innovation with an Environmental & Social Conscience._* - **Our...


  • Coalville, United Kingdom Oakland International Full time

    **Customer Service Administrator** **40 hours per week** **Working hours - Monday to Friday 9am to 6pm** **£25,000 per Annum** - **Our Vision**:_* _A Responsible Family Enterprise That Shares Focus on Delivering Sustainable Growth Through Partnerships, Collaboration & Innovation with an Environmental & Social Conscience._* - **Our Mission**:_* _Working...


  • Coalville, United Kingdom Macildowie Recruitment and Retention Full time

    **THE OPPORTUNITY**:Macildowie is proud to be working with a trusted client on a fixed term contract roles a Customer Service Advisor this is a full time office based role 9-5 Monday-Friday equating to 35hrs a week. The role will be a permanent position which offers hybrid working. **THE ROLE & YOUR RESPONSIBILITIES**: To employ a high standard of customer...