Support Specialist, Amazon Freight Eu

2 weeks ago


Coalville, United Kingdom Amazon UK Services Ltd. Full time

Advanced proficiency in both written and verbal in English (Minimum B2 Common European Framework of Reference, CEFR)
- Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership
- Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
- Relevant experience in analysing data and creating reports for leadership Advanced proficiency in both written and verbal in English (Minimum B2 Common European Framework of Reference, CEFR)

Providing excellent service every time is part of our mission to become the world’s most customer-centric company. As a Support & Ops Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the UK network with technical skills, process improvement initiatives and customer escalations.

Key job responsibilities
Listen closely to customers; understand, paraphrase and prioritise customer needs before providing appropriate solutions
Communicate with customers using verbal and written communication methods, ensuring accuracy and concision.
Utilise conflict resolution and decision making skills as applicable to customer, demonstrate highly effective listening skills and patience
Be aware of and adhere to applicable company policies when dealing with customer interactions
Facilitate flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery
Maintain knowledge of resources and operational procedures
Collaborate with team members to strive for continuous improvement
Work independently on projects or tasks to identify and resolve issues

A day in the life
A Support & Ops Specialist facilitates flow of information between Amazon Freight and our external customers, proactively resolving any potential issues that impacts customer experience and performance delivery. A Support & Ops Specialist provides proactive and timely resolution to any issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal and written) that build rapport.

About the team

Coalville, LEC, GBR
- Relevant experience of process improvement techniques including but not limited to kaizen, gemba, process mapping and Aces certification.
- Relevant experience in a logístical working environment
- Proficiency in verbal and written German


  • Customer Success Manager, Amazon Freight EU

    Found in: Whatjobs ES C2 - 4 days ago


    Coalville, United Kingdom Amazon TA Full time

    Amazon Freight is a transportation service provider for external shippers that uses the logistics network we built for Amazon to deliver freight safely, on time and at competitive costs. We offer shippers access to the same network of carriers, technology infrastructure and tools that Amazon uses to move thousands of loads daily. Businesses of all sizes have...

  • Customer Success Manager, Amazon Freight EU

    Found in: Talent UK C2 - 2 weeks ago


    Coalville, United Kingdom Amazon UK Services Ltd. Full time

    Amazon Freight is a transportation service provider for external shippers that uses the logistics network we built for Amazon to deliver freight safely, on time and at competitive costs. We offer shippers access to the same network of carriers, technology infrastructure and tools that Amazon uses to move thousands of loads daily. Businesses of all sizes have...


  • Coalville, United Kingdom Amazon UK Services Ltd. Full time

    Experience in a similar role in retail or logistics or a similar customer facing, customer obsessed environment - Strong computer literacy. - Excellent verbal and written communication skills. - Experience in MS office mainly Word and advanced Excel (Pivot Tables, VLookUps) (6 Months Fixed Term Contract) At Amazon we believe that every day is still day...


  • Coalville, Leicestershire, United Kingdom Amazon TA Full time

    Senior Process Expert, Surface Transportation, EU ATS ACES Are you interested in shaping the future of Amazon Transportation Services (ATS) for our Surface Transportation operations? Do you want to create processes, operating models, and drive Amazon network improvements? EU Amazon Transportation Services’ ACES (Amazon Customer Excellence System) team is...

  • Senior Process Expert EU ATS ACES

    Found in: Talent UK C2 - 2 weeks ago


    Coalville, United Kingdom Amazon UK Services Ltd. Full time

    "This role can be based across the UK/EU with a home site in one of our Sort Centers or Corporate Offices."Are you interested in shaping the future of Amazon Transportation Services (ATS) for our Surface Transportation operations? Do you want to work in a large scale organization, but with a start-up feeling? Do you want to create processes, operating...

  • Senior Process Expert

    2 weeks ago


    Coalville, United Kingdom Amazon Full time

    Senior Process Expert, Surface Transportation, EU ATS ACESAre you interested in shaping the future of Amazon Transportation Services (ATS) for our Surface Transportation operations? Do you want to work in a large scale organization, but with a start-up feeling? Do you want to create processes, operating models, and drive Amazon network improvements? Do you...


  • Coalville, United Kingdom Amazon UK Services Ltd. Full time

    Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership - Relevant experience in analysing data and creating reports for leadership - Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment - Advanced proficiency in verbal and written English Please, note...


  • Coalville, United Kingdom Amazon UK Services Ltd. - A10 Full time

    Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership - Relevant experience in analysing data and creating reports for leadership - Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment - Advanced proficiency in verbal and written English The...


  • Coalville, East Midlands, United Kingdom Amazon Full time

    Senior Process Expert, Surface Transportation, EU ATS ACESSubmit your CV and any additional required information after you have read this description by clicking on the application button.Are you interested in shaping the future of Amazon Transportation Services (ATS) for our Surface Transportation operations? Do you want to work in a large scale...


  • Coalville, Leicestershire, United Kingdom Amazon TA Full time

    Amazon apprenticeship schemes suit candidates with different backgrounds, qualifications and career aspirations; After graduating from your apprenticeship, you will be qualified to apply for a permanent role within our Reliability, Maintenance, and Engineering (RME) team. Mechatronics maintenance apprenticeship As one of the world’s largest retail...

  • Maintenance Manager

    Found in: Whatjobs ES C2 - 4 days ago


    Coalville, United Kingdom Amazon TA Full time

    At Amazon, we have hundreds of facilities across Europe. They’re not just workplaces – they’re our hubs where teams meet and collaborate to make sure we’re always delivering the best we can for our customers.As a Reliability Maintenance Engineering (RME) Area Manager, you’ll bring together the elements that make our working environment as...


  • Coalville, United Kingdom Amazon UK Services Ltd. Full time

    This role focuses on those who have military experience interested in working in the private sector. Amazon’s military recruiting team is available to discuss the many opportunities within Amazon.At Amazon, thousands of former military are driving innovation and raising the bar on customer experience. On a daily basis, those with military backgrounds are...

  • Workplace Health and Safety Specialist

    Found in: Talent UK C2 - 2 weeks ago


    Coalville, United Kingdom Amazon UK Services Ltd. Full time

    Keeping our people safe and well at work is a top priority at Amazon. Our Safety Specialists play an integral part in making this happen. In this role, you’ll put the vital steps in place to make sure everyone at your location works in a safe and healthy environment. This is a hands-on opportunity to make a difference to people every day. By proactively...

  • Area Manager

    1 week ago


    Coalville, United Kingdom Amazon Full time

    When you join Amazon as an Area/Shift Manager, youll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands-on role, youll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your teams approach to drive...

  • Safety Engineer

    3 weeks ago


    Coalville, Leicestershire, United Kingdom Amazon TA Full time

    Workplace Health and Safety Specialist , Workplace Health and Safety Keeping our people safe and well at work is a top priority at Amazon. Our Safety Specialists play an integral part in making this happen. Monitor site performance against set KPIs and create plans to improve processes - Set up workplace health and safety programmes and arrange training...

  • Maintenance Manager

    2 weeks ago


    Coalville, United Kingdom Amazon Full time

    Maintenance ManagerAt Amazon, we have hundreds of facilities across Europe. Theyre not just workplaces theyre our hubs where teams meet and collaborate to make sure were always delivering the best we can for our customers.As a Reliability Maintenance Engineering (RME) Area Manager, youll bring together the elements that make our working environment as...

  • Maintenance Manager

    Found in: Talent UK C2 - 2 weeks ago


    Coalville, United Kingdom Amazon UK Services Ltd. Full time

    At Amazon, we have hundreds of facilities across Europe. They’re not just workplaces – they’re our hubs where teams meet and collaborate to make sure we’re always delivering the best we can for our customers.As a Reliability Maintenance Engineering (RME) Area Manager, you’ll bring together the elements that make our working environment as...


  • Coalville, United Kingdom Amazon TA Full time

    The role can be based in the UK, LTN5 or BHX2.This role focuses on those who have military experience interested in working in the private sector. Amazon’s military recruiting team is available to discuss the many opportunities within Amazon.At Amazon, thousands of former military are driving innovation and raising the bar on customer experience. On a...

  • Business Continuity

    15 hours ago


    Coalville, Leicestershire, United Kingdom Amazon Full time

    Business Continuity Manager , (BCM) Business Continuity Management Job ID: 2628935 | Amazon UK Services Ltd. The Amazon Transportation Services (ATS) team is looking for a Senior Business Continuity Program Manager (BCM) to support contingency planning for the end to end logistics network. Tasked with owning and executing the ATS BCM Program including;...

  • Business Continuity Manager

    Found in: Whatjobs ES C2 - 4 days ago


    Coalville, United Kingdom Amazon TA Full time

    The role can be based in the UK, LTN5 or BHX2.The Amazon Transportation Services (ATS) team is looking for a Senior Business Continuity Program Manager (BCM) to support contingency planning for the end to end logistics network. Tasked with owning and executing the ATS BCM Program including; risk assessments, business continuity planning, disaster recovery,...