Resident Involvement Officer

2 months ago


Sevenoaks, United Kingdom West Kent Housing Association Full time

**Resident Involvement Officer (£29,675 per annum, full-time, permanent)**

**Job Role**

We’re looking for a proactive and highly organised team-player to join our small and friendly resident involvement team.

As resident involvement officer, you’ll be ensuring the residents’ voice is at the heart of our decision making and service improvement.

The key function of this role will be to support our scrutiny panel, a small group of residents who meet regularly to check how we’re performing and work with other residents and staff across the business to help us improve services.

You’ll also be overseeing a range of other involvement activities such as running discussion groups, facilitating meetings, and working with groups of residents to review our services and policies.

No two days are the same in this role
- you could be analysing data, organising a resident event, or out and about in communities, connecting with residents.

Really listening to residents’ views and making sure their voices are heard is at the heart of this role.

We’re looking for an exceptionally well organised person who can build great rapport with both staff and residents, confidently understand data, and approach challenges creatively.You don’t necessarily need experience in the housing sector, your skillsin customer or volunteer engagement are what we’re after. You’ll also be interested in the wider political landscape and the current issues affecting social housing.

If this sounds like you and you’re someone who feels passionate about amplifying voices and making things better, we’d love to hear from you.

**About Us**

At West Kent we’re passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special.Our vision is to deliver places to live and space to grow for our current and future residents.

Our **values** guide us to how we do things from **delivering on our promises**, working with **honesty, integrity,** and **flexibility,** showing **compassion** and **self-awareness,** as well as a commitment to **learning** and equally important **working hard and having fun**.

**Benefits**

We offer a great package - generous pension and life cover, health cash plan, flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Pleasesee our website for more details about our benefits package.

**Location Details**

The role is based at our Sevenoaks office. We offer a flexible approach to hybrid working with most full-time employees attending the office two days per week.

**Application Information**

**Advert Closing Date: 9am on 23 January 2023**

**Interview Dates: 8 & 9 February 2023



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