Tenancy Services Officer

2 weeks ago


Sevenoaks, United Kingdom West Kent Housing Association Full time

**Tenancy Services Officer (£34,148 per annum, full time, fixed-term 10 months)**

**Job Role**

Due to the expansion of, and new opportunities for development within Tenancy Services, we have a further opportunity for an experienced Tenancy Services Officer, to join our skilled and friendly team. The position is a Fixed Term Contract of 10 months tocover for an existing member of staff who is currently seconded onto an important project elsewhere in the organisation.

You will be responsible for providing a full, housing management service to a small patch of approx.400 properties. You will tailor your approach, according to individual situations and circumstances,ensuring tenants can sustain their tenancies and, maintaintheir homes to a good standard. You will use relevant tools, interventions and tenancy enforcement action if necessary in relation to tenancy breaches, or antisocial behaviour. You will work with tenants to develop cohesive communities and areas where peoplewant to, and are proud to live.

In addition you will also manage a number of compliance cases, working with other internal departments and external agencies, to actively engage tenants to provide access to their homes for statutory safety checks, and so necessary Health and Safety workscan be completed. You will liaise with tenants, and encourage them to work with you to ensure that their home continues to meet their needs,is a safe and healthy environment for them and other members of their household to live in, and that it continuesto meet the Decent Home Standards. You will follow our access processes and be prepared to take the appropriate legal action to ensure access can be gained, reducing risk of harm to household individuals, neighbouring properties and to prevent damage to property.

This position requires an advanced DBS check a full valid driving license with access to a private vehicle with business and commuting Insurance

**About Us**

At West Kent we’re passionate about the role a housing association can play in society and believe the values of an organisation are what makes it special.Our vision is to deliver places to live and space to grow for our current and future residents.

Our values guide us to how we do things from delivering on our promises, working with honesty, integrity, and flexibility, showing compassion and self-awareness, as well as a commitment to learning and equally important working hard and having fun.

**Benefits**

We offer a great package - generous pension and life cover, health cash plan,flexible leave package which includes an additional three days leave for our Christmas closure, paid time off to volunteer and an annual grant to support your wellbeing. Pleasesee our website for more details about our benefits package.

**Location Details**

West Kent operates a system of hybrid working where staff have a mix of working from home, collaboration time in the office, and working in resident’s homes or meeting in the community where appropriate

This role has a base location of Swanley. The successful applicant will be expected to work West Kent properties, sites and locations across Kent.

**Application Information**

**Advert Closing Date: 9am on 30 January 2023**

**Interview Dates: 3 and 6 February 2023



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