Client Service Team Lead

3 months ago

Belfast, United Kingdom Citi Full time

**Organization Overview**:
Citi Markets Operations is currently at a pivotal point in its evolution and journey to implement a target operating model. We take pride and are passionate about our People and our culture. We are invested in our People and their development. We are transforming and simplifying our operating model, creating an exciting environment which encourages diversity of thought and inclusion.

We are a dynamic, global, and diverse Organisation, with a presence in over 60 Countries; covering all front post execution Operations teams including product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative & Commodities Operations. We support an extensive range of Capital Markets products and services including Fixed Income (FX, Rates, Credit, Muni, Cash and Derivatives) where Citi is consistently a dominant top 3 player in the market, Equity (Cash, Derivatives, Prime Brokerage, Futures, Listed Derivs, FXPB) where Citi has a significant growth program to continue to build out its capabilities and services; and Syndicates where we support both FI and EQ new issues and IPOs.

Our Operations groups are core to the success of the Markets business and have significant impact across the lifecycle of a trade. We partner extensively with a range of internal stakeholders including Front Office Sales and Trading Desks, Compliance, Legal, Finance and HR; alongside having significant interaction with our external client base, playing a key role in the overall client experience. We have a Client relationship group, dedicated to overseeing the Organizational service performance and strategic partnership for our top tier client base, where we play a key role in supporting our global clients to ensure they have a first-class experience when doing business with Citi.

Our Business Intelligence and Process Re-engineering group works alongside our Operations teams delivering automation solutions to solve for operational challenges. We partner with Citi’s innovation labs to drive optimization, and overall play a pivotal role in enabling us to transform to achieve our target operating model.

Our roles entail ensuring we operate in a robust control environment, whilst in a fast-paced workplace. We comply with global regulations and internal policies and adopt a proactive approach to identifying opportunities to reduce risk through the continuous evaluation of our controls; to protect our clients, the firm, and our reputation.

We work closely with our external global peers, partners, and regulators, and play an integral part in leading an agenda at the forefront to optimize and streamline processes and drive strategy across our industry.

**Job Purpose**:
**Key Responsibilities**:

- Regular communication with Clients and trading Desk, with focus on Client Service, covering all general SBL issues
- Look to actively develop relationships with all Clients setting up regular client facing meetings and be recognised as the escalation main point of contact
- Dedicated support to the Business/desks for client issues
- Participate in any new Businesses initiatives such as new processes & products and work alongside the Business to define new trading flows, define key responsibilities and see through to production
- Manage the delivery of projects raised through the team, from the creation of BRDs & testing to the Project release
- Liaise with other Departments within Citi such as Product Control, Settlements, Prime Brokerage, Asset Servicing
- Responsible for accurate monthly accrual of fees to avoid P&L adjustments by the Business
- Supervise junior members of the team and act as first point of escalation for any internal or external issues raised to the team
- Perform regular 1:1 with all team members and aid in individual appraisals, development planning and maintaining a skills matrix
- Actively involved in recruitment and staff retention through on-boarding and goal setting

This is an exciting opportunity to kick start your career at Citi We are looking for enthusiastic and energetic team players, with a strong work ethic, who will join Markets Operations.

You will play a pivotal part in helping to support the lifecycle of a trade. Working closely with Business partners, Clients and internal stakeholders to ensure all transactions flow through our front to back Operations teams, with no issues.

You will develop a broad and detailed understanding of the organization’s landscape, culture, processes and Technology.

You will have the opportunity to recommend creative suggestions on how to improve processes to minimize losses from failed internal processes, inadequate controls, and emerging risk better serve our clients

**Risk Management**:

- Overseeing and executing critical core operations activities to maintain a culture and environment where processes, risks and controls are continually monitored, and potential risks escalated on a timely basis
- Identifying trends, synergie

  • Client Lifecycle Onboarding Team Lead

    3 months ago

    Belfast, United Kingdom TP ICAP Full time

    Job Description - Group Overview The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect...

  • Lead Software Engineer

    5 days ago

    Belfast, United Kingdom Client Server Full time

    Job Opportunity: Principal Full Stack Developer / Engineer (TypeScript React)About the Role:We are seeking an experienced Principal Full Stack Developer to join our small team of tech entrepreneurs at Client Server. As a key member of our development team, you will be responsible for designing, developing, and delivering high-quality software solutions using...

  • Team Lead

    3 months ago

    Belfast, United Kingdom Ocho People Full time

    Software Engineering Lead required for one of the coolest tech companies to set up in NI over the past 15 years. With a focus on innovation and cutting-edge technology, our client empowers businesses to thrive in the digital commerce landscape. **The Role** - Lead a diverse team of around 4-6 engineers, including Junior, Mid, Senior, and Staff levels. -...

  • IT Service Specialist Team Lead

    3 months ago

    Belfast, United Kingdom Smartedge Solutions Full time

    **JOB SUMMARY** 1) Experience of leading a team of 4 or more staff 2) Experience of working with European or US-based multinational corporations, preferably financial services 3) Minimum experience 5+ years in field service support in a Microsoft technology environment (knowledge of Apple Mac support an advantage) 4) Eligible to work in the target...

  • IT Service Specialist Team Lead

    3 months ago

    Belfast, United Kingdom Smartedge IT Services Private Limited Full time

    **JOB SUMMARY** 1) Experience of leading a team of 4 or more staff 2) Experience of working with European or US-based multinational corporations, preferably financial services 3) Minimum experience 5+ years in field service support in a Microsoft technology environment (knowledge of Apple Mac support an advantage) 4) Eligible to work in the target...

  • IT Service Specialist Team Lead

    3 months ago

    Belfast, United Kingdom HCL Technologies UK Ltd. Full time

    When you are part of a $10+ Bn company that’s been voted as the Top Employer by Forbes, you know you can take a few things granted. Like a work life balance, for example. Like having a bouquet of benefits not just for you but for your family too. Like working on some of the most rewarding projects that change our world for better. At HCL we believe, at the...

  • Client Services Coordinator

    3 months ago

    Belfast, United Kingdom Abacus Professional Recruitment Full time

    Our client is seeking to recruit a** Client Services Coordinator.** Do you crave lots of variety, working in a fast-paced environment? Do you have 2 years administrative coordination experience? **What you will do in this role** In your client services role, you will work as a key member of the delivery team, ensuring client projects run smoothly and...

  • Client Services Administrator

    3 months ago

    Belfast, United Kingdom AAB Full time

    VACANCY NUMBER - VN232 EMPLOYMENT TYPE - Permanent LOCATION - Belfast JOB DETAILS **Client Services Administrator - Belfast** **Please note this role is advertised for employment with Think People (an AAB Group Company)** **Do you crave lots of variety, working in a fast-paced environment? If you’re ready for a dynamic career-changing move, we would...

  • Client Services Administrator

    3 months ago

    Belfast, United Kingdom AAB Full time

    Please note this role is advertised for employment with Think People (an AAB Group Company) **Client Services Administrator - Belfast** Do you crave lots of variety, working in a fast-paced environment? If you’re ready for a dynamic career-changing move, we would love a chat with you. **About You** You are excited about adding value to a fast-growing...

  • Client Services Administrator

    3 months ago

    Belfast, United Kingdom Abacus Professional Recruitment Full time

    Our client is seeking a** Client Services Administrator,** you will work as a key member of the delivery team, supporting administrative tasks to ensure client projects run smoothly. We are looking for someone who enjoys taking ownership of tasks, who is highly organised, diligent and demonstrates great attention to detail. We want someone who is comfortable...

  • Client Services Analyst

    3 months ago

    Belfast, United Kingdom TP ICAP Full time

    The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data...

  • Client Services Analyst

    3 months ago

    Belfast, United Kingdom TP ICAP Full time

    The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions. Through our people and technology, we connect clients to superior liquidity and data...

  • Ebilling Team Lead

    3 months ago

    Belfast, United Kingdom A&O Shearman Full time

    A&O Shearman is a new global industry-leading law firm, with 48 offices in 29 countries worldwide. Our fluency in English law, US law, and the laws of the world’s most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the...

  • IT Service Specialist Team Lead

    3 months ago

    Belfast, United Kingdom Smartedge Solutions Full time

    Job Description: - Looking for IT **Service Desk Team Lead** Strong analytical and troubleshooting skills - PC hardware repair (Dell/HP/Lenovo) and Windows operating system support - Apple Mac build and support - Software installation/troubleshooting - Experience performingtechnologyrefreshes - Mobile device support (iOS/iPhone/iPads) - excluding warranty...

  • Food Service Team Lead

    3 months ago

    Belfast, United Kingdom Musgrave Full time

    Musgrave is one of the Europe’s most successful family-owned businesses with a 140-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain. Every day we feed one in three people in Ireland through 11 market leading food and beverage brands that include SuperValu, Centra, Frank and Honest and Musgrave...

  • Mechanical & Electrical Operations Manager

    4 days ago

    Belfast, United Kingdom TEAM Full time £55,000 - £60,000

    About the RoleWe are seeking a highly skilled Mechanical & Electrical Manager to join our team in Belfast. As a seasoned M&E professional, you will be responsible for overseeing both reactive and planned maintenance for mechanical and electrical teams.Key ResponsibilitiesLead and oversee all reactive maintenance activities for mechanical and electrical...

  • Mechanical & Electrical Operations Manager

    4 days ago

    Belfast, United Kingdom TEAM Full time £55,000 - £60,000

    About the RoleWe are seeking a highly skilled Mechanical & Electrical Manager to join our team in Belfast. As a seasoned M&E professional, you will be responsible for overseeing both reactive and planned maintenance for mechanical and electrical teams.Key ResponsibilitiesLead and oversee all reactive maintenance activities for mechanical and electrical...

  • Mechanical & Electrical Operations Manager

    3 days ago

    Belfast, United Kingdom TEAM Full time

    About the RoleWe are seeking a highly skilled Mechanical & Electrical Manager to join our team at a leading facilities management company in Belfast. This is an exciting opportunity for a seasoned M&E professional to take charge of overseeing both reactive and planned maintenance for mechanical and electrical teams.Key ResponsibilitiesLead and oversee all...

  • Mechanical & Electrical Operations Manager

    5 days ago

    Belfast, United Kingdom TEAM Full time

    About the RoleWe are seeking a highly skilled Mechanical & Electrical Manager to join our team at a leading facilities management company in Belfast. This is an exciting opportunity for a seasoned M&E professional to take charge of overseeing both reactive and planned maintenance for mechanical and electrical teams.Key ResponsibilitiesLead and oversee all...

  • Client Services Co-ordinator

    3 months ago

    Belfast, United Kingdom AAB Full time

    VACANCY NUMBER - VN412 EMPLOYMENT TYPE - Permanent LOCATION - BFT JOB DETAILS **About the job** ****Client Services Co-ordinator** **Think People Consulting** **Belfast/Hybrid** **Full-time, Permanent** **Do you crave lots of variety, working in a fast-paced environment? If you’re ready for a dynamic career-changing move, we would love a chat with...