IT Service Specialist Team Lead

4 weeks ago


Belfast, United Kingdom Smartedge IT Services Private Limited Full time

**JOB SUMMARY**

1) Experience of leading a team of 4 or more staff

2) Experience of working with European or US-based multinational corporations, preferably financial services

3) Minimum experience 5+ years in field service support in a Microsoft technology environment (knowledge of Apple Mac support an advantage)

4) Eligible to work in the target country

5) Prepared to work 5 days per week onsite (not remote)

6) Prepared to join our team’s rota to cover public holidays when required

7) Experiencing of planning and participating in shift rotates (office hours) and on-call rota (out of hours)

8) Proven track record of managing customer escalations

**Essential Duties and Responsibilities**
- Researches, resolves and responds to complex questions received via telephone calls or escalations, and provides support on services in accordance with current standards. Follows up with user to ensure problem is resolved satisfactorily.
- Acquires and maintains knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to users.
- Develops and provides technical coaching and mentoring to other desktop services staff and company associates.
- Installs new or upgraded hardware/software as assigned via service requests. Coordinates installation with the user and follows up to ensure customer satisfaction.
- Must be able to manually lift up to 15kg when moving and repositioning personal computers and ancillary equipment.
- Participate in team projects as requested.
- Use client’s IT ticketing system to respond to end user issues
- Videoconferencing experience including operation, call set-up and equipment
- Smart-hands support to 3rd line remote teams

**Technical Skills and Personal Abilities**
- Strong analytical and troubleshooting skills
- PC hardware repair (Dell/HP/Lenovo) and Windows operating system support
- Apple Mac build and support
- Software installation/troubleshooting
- Experience performing technology refreshes
- Mobile device support (iOS/iPhone/iPads) - excluding warranty hardware repair
- Asset tracking - Weekly tracking of New/Deployed Asset, Lost/Stolen Asset
- Stock room management
- Basic support in Video conferencing equipment
- Demonstrate initiative and act independently to resolve problems
- Hands on Experience in server side maintenance like upgrading and patching activities.
- Basic Knowledge of Network & Telephony Support
- Ability to work with customers and achieve successful outcomes in handling difficult situations
- High level of personal integrity with accountability for results
- Customer focused - “Customer is #1” attitude
- Detail oriented

**Education / Expertise**
- Technical degree (BSc or MSc)
- Minimum 5 years of experience in hardware, software and basic network troubleshooting in a Deskside/Field Service support environment.
- Technical Certification will be an added advantage

**Job Types**: Full-time, Contract



  • Belfast, United Kingdom Smartedge IT Services Private Limited Full time

    1) Experience of leading a team of 4 or more staff 2) Experience of working with European or US-based multinational corporations, preferably financial services 3) Minimum experience 5+ years in field service support in a Microsoft technology environment (knowledge of Apple Mac support an advantage) 4) Eligible to work in the target country 5) Prepared to...


  • Belfast, United Kingdom HCL Technologies UK Ltd. Full time

    When you are part of a $10+ Bn company that’s been voted as the Top Employer by Forbes, you know you can take a few things granted. Like a work life balance, for example. Like having a bouquet of benefits not just for you but for your family too. Like working on some of the most rewarding projects that change our world for better. At HCL we believe, at the...


  • Belfast, United Kingdom Smartedge Solutions Full time

    **JOB SUMMARY** 1) Experience of leading a team of 4 or more staff 2) Experience of working with European or US-based multinational corporations, preferably financial services 3) Minimum experience 5+ years in field service support in a Microsoft technology environment (knowledge of Apple Mac support an advantage) 4) Eligible to work in the target...


  • Belfast, United Kingdom VANRATH IT Full time

    Customer Service Specialist- 25k - Belfast VANRATH IT Belfast Job Type: Permanent Full-Time Added: 08/05/2024 Closing: 07/06/2024 VANRATH are delighted to be assisting a Major Digital Print Company with the Recruitment of Customer Support Handlers to join their growing and dynamic team based in Belfast. Responsibilities: Using our bespoke IT systems...


  • Belfast, United Kingdom Smartedge Solutions Full time

    Job Description: Looking for IT Service Desk Team LeadStrong analytical and troubleshooting skills PC hardware repair (Dell/HP/Lenovo) and Windows operating system support Apple Mac build and support Software installation/troubleshooting Experience performingtechnologyrefreshes Mobile device support (iOS/iPhone/iPads) excluding warranty hardware repair...


  • Belfast, United Kingdom Nationwide Specialist Services Full time

    **Specialist Cleaning Operative at NSS Group (Cleaning)** **40 hours** **£12.50 per hour £13.75 Overtime** **(No experience necessary, full training will be provided)** **Responsibilities of the role**: - To travel to various supermarkets/petrol forecourt locations within your region to deliver specialist cleaning activity such as high-level window...


  • Belfast, United Kingdom Nationwide Specialist Services Full time

    **Specialist Cleaning Operative at NSS Group (Cleaning)** **40 hours** **£12.00 per hour with overtime at time and half** **(No experience necessary, full training will be provided)** **Your job will include**: - To travel to various supermarkets/petrol forecourt locations within your region to deliver specialist cleaning activity such as high-level...


  • Belfast, United Kingdom Smartedge Solutions Full time

    Job Description: - Looking for IT **Service Desk Team Lead** Strong analytical and troubleshooting skills - PC hardware repair (Dell/HP/Lenovo) and Windows operating system support - Apple Mac build and support - Software installation/troubleshooting - Experience performingtechnologyrefreshes - Mobile device support (iOS/iPhone/iPads) - excluding warranty...


  • Belfast, United Kingdom Nationwide Specialist Services Full time

    Specialist Cleaning Operative at NSS Group (Cleaning)40 hours£12.50 per hour £13.75 Overtime(No experience necessary, full training will be provided)Responsibilities of the role: To travel to various supermarkets/petrol forecourt locations within your region to deliver specialist cleaning activity such as highlevel window cleaning, cladding cleaning,...


  • Belfast, United Kingdom Baker & McKenzie Rechtsanwaltsgesellschaft mbH Full time

    Corporate Maintenance Senior Specialist, Team Lead Business Services | Belfast Corporate Maintenance Senior Specialist, Team Lead Description Location: Belfast Workplace: Hybrid The Opportunity: To work as part of our highly regarded Global Corporate Maintenance Solutions (GCMS) team that sits with the Baker McKenzie Global M&A practice group and...

  • GRC Specialist

    2 weeks ago


    Belfast, United Kingdom VANRATH IT Full time

    This is a great opportunity to work with a Global company as they build out their Cyber Team. The GRC Specialist will support the efforts of the organisation by leading the integration, oversight, and execution of systems and processes supporting the firm's 3rd party risk management efforts. The role holder will utilise various GRC tools to enhance the...


  • Belfast, United Kingdom Wellington IT Full time

    Job Summary: Job Description: - Location - Belfast - What does the Company do? - Wellington IT provides the most successful range of Credit Union software in Ireland, currently moving billions of euros each year and managing funds for more than 1 in 4 Irish people. Our Credit Union customers use our software to power every aspect of the financial services...

  • Escalations Team Lead

    3 weeks ago


    Belfast, United Kingdom DailyPay Belfast Full time

    **About Us**: DailyPay is the leader in the on-demand pay industry with an unrivaled technology platform, an unmatched list of blue-chip clients and an extensive list of industry awards. We are rewriting the invisible rules of finance by creating a new financial system. A financial system that is more equitable and inclusive, and benefits everyone. A...


  • Belfast, United Kingdom Smartedge IT Services Private Limited Full time

    1) Minimum five years experience in a deskside / field services / site support role 2) Good standard of spoken and written English 3) Experience of working with European or US-based multinational corporations, preferably financial services 4) Minimum experience 5+ years in field service support in a Microsoft technology environment (knowledge of Apple Mac...

  • Data Strategy Lead

    2 weeks ago


    Belfast, United Kingdom UK Civil Service Full time

    Job summaryAt DSIT, we�re all about cementing the UK�s position as a Science and Tech superpower. Our mission is driving stronger growth, better jobs and bold discoveries. We�re the Department investing in today to secure future economic growth.To help us get there, our Science and Technology Framework lays out the roadmap for everything we do, giving...


  • Belfast, United Kingdom Musgrave Full time

    Musgrave is one of the Europe’s most successful family-owned businesses with a 140-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain. Every day we feed one in three people in Ireland through 11 market leading food and beverage brands that include SuperValu, Centra, Frank and Honest and Musgrave...


  • Belfast, United Kingdom Brook Street UK Full time

    Brook Street Recruitment is delighted to be working on behalf of our Belfast client who is a leading debt management firm. They are currently seeking to recruit a full time and permanent Financial Solutions Specialist to join their expanding team. The company specialises in devising strategies to alleviate debt burdens for both individual and corporate...


  • Belfast, United Kingdom Brook Street UK Full time

    Brook Street Recruitment is delighted to be working on behalf of our Belfast client who is a leading debt management firm. They are currently seeking to recruit a full time and permanent Financial Solutions Specialist to join their expanding team. The company specialises in devising strategies to alleviate debt burdens for both individual and corporate...


  • Belfast, United Kingdom Brook Street UK Full time

    Brook Street Recruitment is delighted to be working on behalf of our Belfast client who is a leading debt management firm. They are currently seeking to recruit a full time and permanent Financial Solutions Specialist to join their expanding team.The company specialises in devising strategies to alleviate debt burdens for both individual and corporate...


  • Belfast, United Kingdom Hays Specialist Recruitment Limited Full time

    Product Migration SpecialistAre you passionate about technology and ready to make an impact? My client is a national leader in their field and is seeking a talentedProduct Migration Specialist to play a pivotal role in their growth phase. If you're excited about modernising government processes and working with cutting-edge software, this opportunity is for...