Global IT Operations Lead

3 hours ago


Belfast, United Kingdom HAYS Specialist Recruitment Full time

Job Title: Global IT Operations Lead

Description:

We are seeking an experienced Global IT Operations Lead to join our team at Hays Specialist Recruitment. As a key member of our team, you will play a critical role in ensuring the smooth operation of our Windows-based services.

Key Responsibilities:

  • Lead the management of Windows-based services, including email and file sharing
  • Develop and implement strategies for providing exceptional desktop support to ensure seamless user experience
  • Handle incidents effectively using JIRA Service Desk
  • Manage Microsoft Office 365, Azure, and Active Directory with expertise

Requirements:

  • At least 4 years of experience supporting ITSM tools, with proficiency in:
  • Windows 8/10 systems
  • Microsoft Windows 2012/2016 Server
  • Active Directory

Familiarity with SharePoint or SharePoint Online and strong troubleshooting skills are essential. You must be able to work independently and make sound decisions in high-pressure situations.

Estimated Salary: $80,000 - $110,000 per year, depending on location and experience.



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