General Operations Lead

4 days ago


Belfast, United Kingdom Miller Group Global Limited Full time

**General Operations Lead

We are seeking an accomplished General Operations Lead to join our team at our new luxury hotel in Belfast city centre. As a key member of our operations team, you will be responsible for ensuring seamless delivery of outstanding service and operational excellence across all hotel departments.

Key Responsibilities:

  • Operational Oversight: Ensure all departments function smoothly, monitoring key performance indicators such as occupancy rates, average daily rate, and guest satisfaction scores.
  • Strategic Planning: Develop and implement strategic plans to achieve the hotel's revenue, profitability, and growth goals.
  • Guest Service: Lead initiatives to deliver superior guest service, addressing feedback promptly to maintain high satisfaction levels.
  • Financial Management: Prepare and manage the hotel's annual budget, ensuring cost control and profitability.
  • Team Development: Recruit, train, and motivate staff, fostering a culture of excellence and teamwork.

Requirements:

  • Bachelor's degree in Hospitality Management or a related field (Master's degree preferred).
  • Proven experience as a General Manager or in a senior leadership role within the hospitality industry.
  • Strong leadership and decision-making abilities.
  • Excellent interpersonal and communication skills.
  • In-depth knowledge of hotel operations, financial management, and revenue optimization.

What We Offer:

  • A competitive salary of £82,000 per annum, plus performance-based incentives.
  • A comprehensive benefits package, including health insurance and professional growth opportunities.
  • The chance to work with a forward-thinking client committed to excellence.

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