![Pointer Ltd](https://media.trabajo.org/img/noimg.jpg)
Branch Administrator
3 months ago
**Role Purpose**:
This role requires post-holder to be resilient and collaborative, working across the Fire Division teams and providing a complete service across all departments. Attention to detail and good communication skills are key requirements for this role.
**Role Responsibilities**:
- Provide support to General Manager, Branch Managers and Sales Team
- Process wholesale requests, orders and billing on Simpro
- Contact existing customers to identify sales opportunities and ensure customer service is being maintained
- Process new projects/installation works on Simpro
- Raise equipment orders, as required to support Branch Manager
- Organise Accommodation and overnight allowance (OTA)
- Compile and submit O&M manuals
- Obtain information from contractors to set up new accounts
- Complete customer/supplier questionnaires
- Attend weekly meetings to discuss branch performance, take minutes
- Ensure weekly reports are accurate and kept up to date for Sales Pipeline, Work in Hand, Work Accepted, Service and Maintenance billing
- Generate and schedule maintenances for each branch
- Process any delivery receipts on Simpro for branches
- Manage branch stock levels in conjunction with Branch Managers
- Answer all incoming calls to three Fire branches
- Work closely with sales and installation administrator Security and provide holiday cover
**Qualifications and Experience**:
- Excellent IT skills. (Microsoft Excel,Word,Teams,Outlook, Foxit/Adobe)
- Knowledge of working with Simpro/Xero or experience working with other service management and finance systems
- Working with customer portals
- Previous experience within all aspects of administration eg sales admin, billing, scheduling, helpdesk
**Skills and Behaviours**:
- Excellent IT skills. (Microsoft Excel,Word,Teams,Outlook, Foxit/Adobe)
- Knowledge of working with Simpro/Xero or experience working with other service management and finance systems
- Working with customer portals
- Previous experience within all aspects of administration eg sales admin, billing, scheduling, helpdesk
- An excellent and engaging communication style
- A problem solver
- Proactive and resilient
- An ambassador for the Pointer brand
- Curious and passionate about continuous improvement
- Team player, can also work on own initiative
- Responsible, level headed, and proactive attitude
- Ability to meet customer expectations
- Attention to detail and organised
**Job Types**: Full-time, Permanent
Pay: £25,000.00-£27,000.00 per year
**Benefits**:
- Company pension
- Employee discount
- Referral programme
Schedule:
- Monday to Friday
Work Location: In person
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