Service Desk Analyst

1 week ago


Northampton, United Kingdom Drax Full time

**Service Desk Analyst
Northampton**Do you take pride in delivering excellent customer service? Are you passionate about all things technology-related? Looking to kickstart your career in IT?
If so, then this might be the role for you.
As a **Service Desk Analyst** based at the Northampton office, you’ll be joining multi-site team supporting 2000+ employees across the UK, USA and Canada.
Recording details accurately within our ITSM tool (ServiceNow), you’ll be conducting investigations through to resolution or handing off to the appropriate specialist team.
You’ll ensure that Incidents and Service Requests are worked quickly an efficiently in line with agreed SLA’s, keeping customers updated throughout the process.
**About You**It’s a great opportunity to build on your technical skillset. You’ll need experience delivering excellent customer experience, managing customer experience and delivering results within agreed SLA’s.
Knowledge of the following would also be ideal: Windows operating systems, Active Directory, SCCM, Exchange and Office 365. An understanding of Service Desk operations, a qualification within the ITIL framework and experience using ServiceNow or another ITSMtool would be useful.
**About Drax
**Drax is playing a vital role in helping change the way energy is generated, supplied and used. To learn more about how we’re enabling a zero carbon, lower cost energy future click here.
**Application Process



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