Customer Feedback Officer

3 weeks ago


Bedford, United Kingdom Bedford Borough Council Full time

**General information**:
**Reference **:002377

**Closing Date **:11/05/2023

**Service Area**:
**Directorate**:
Corporate Services

**Service Area**:
Customer, Communities & Front Office

**Vacancy Details**:
**Category**:
Customer Service - Customer Service - All

**Job Title**:
Customer Feedback Officer

**Grade**:
BBU09

**Salary Range (£ pro rata for part time roles)**:
BBU09 31,099 - 33,820

**Contract Type**:
Full time permanent

**Contract Hours**:
37.00

**Job Advert**:
If you are an attentive listener with excellent communication skills and are passionate about helping customers to resolve complex queries and access data and information in a fast paced environment then this could be the role for you. We our looking for new members to join our specialist customer feedback team.

**How to apply**

**Please note**:
**The Council will not normally re-employ ex-employees in receipt of**:

- **a severance payment (within 12 months of leaving)**:

- **a local government pension**

**unless the appointment is business critical**

**Additional Vacancy Information**:
**Allowance (pro rata for part time roles)**:
N/A

**Work Pattern**:
37 hours per week (Monday - Friday)

**Is this an enhanced DBS role?**:
No

**Is this a politically restricted role?**:
Yes

**Is this a customer facing role which requires a fluent English Speaker?**:
Yes

**Vacancy Location**:
**Location**:
Bedfordshire, Bedford Borough Council Recruitment, Bedford

**Location**:
Horne Lane, Bedford

**Is this a designated car user position?**:
No

**Attachments**:
**Job Profile** **:Customer Feedback Officer job profile.pdf (228 Kb)
**CV Template** **:CV Template.docx (16 Kb)
**Selection Criteria Template** **:Selection Criteria template.docx (11 Kb)


  • Customer Service

    4 weeks ago


    Bedford, United Kingdom The Right Property Group Full time

    **Are you naturally organised with the ability to maintain accuracy in a fast paced environment?** **Is having variety in your role something that is important to you where no 2 days feel the same?** **Are you able to juggle multiple tasks and effectively prioritise your workload?** If so, the role of Customer Service & Reservations Advisor at The Right...


  • Bedford, United Kingdom Autism Bedfordshire Full time

    **Project Support Officer** **Location**: Bedfordshire, Luton and Milton Keynes, administrative base at Head Office, Bedford **Salary**: £22,604 - £25,796 annually **Hours**: 37.5 hours per week **Line Manager**:Operational Lead - Keyworker Team The Key Worker Pilot is part of the NHS long Term Plan for All Children and Young People (CYP) with a...


  • Bedford, United Kingdom Rebel Energy Full time

    **Note: Don’t worry if you don’t tick all the boxes. If you think this job feels right, we want to hear from you.** **Who are we?** Rebel Energy supplies clean, affordable energy to households in the UK. But there’s a lot more to us than that. Our goal is to be the best possible energy supplier in the country. For our customers, our colleagues and...


  • Bedford, United Kingdom Ascendant Recruitment Full time

    Salary: £24k per year + Bonus + Benefits Reference: HQ00002401 Customer Service Advisor 12 month fixed term contract £24,000.00 Bedford Our Bedford based client is looking for a Customer Service Advisor to support their busy Pensions Department on a 12 month fixed term contract basis. You must be willing to work from the office. The purpose of this...


  • Bedford, United Kingdom Biogen (UK) Ltd Full time

    **Customer Service Support apprentice** As a Customer Service Support apprentice, you will be at the heart of the Commercial Team at Biogen UK. Helping to deliver the best service to our customers whilst learning lots of skills to become a proactive member of the team. The employer's location is remote; in a North Bedfordshire village (Milton Ernest). You...


  • Bedford, United Kingdom Millbrook Healthcare Group Ltd Full time

    We are currently looking for a** Customer Service Coordinator** to join the team within our Bedford Community Equipment Service Centre. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment. As a...


  • Bedford, United Kingdom Millbrook Healthcare Group Ltd Full time

    We are currently looking for a** Customer Service Coordinator** to join the team within our Bedford Community Equipment Service Centre. Day to day you will handle calls from our service users, family members and healthcare professionals acting as the first point of contact for any queries or orders regarding our community healthcare equipment. As a...


  • Bedford, United Kingdom Bedford Borough Council Full time

    **General information**: **Reference **:002683 **Closing Date **:21/08/2023 **Service Area**: **Directorate**: Environment **Service Area**: Culture & Heritage **Vacancy Details**: **Category**: Customer Service - Customer Service - All **Job Title**: Library Support Officer **Grade**: BBU04 **Salary Range (£ pro rata for part time roles)**: BBU04...


  • Bedford, United Kingdom Bedford Borough Council Full time

    **General information**: **Reference **:002693 **Closing Date **:21/08/2023 **Service Area**: **Directorate**: Environment **Service Area**: Culture & Heritage **Vacancy Details**: **Category**: Customer Service - Customer Service - All **Job Title**: Library Support Officer **Grade**: BBU04 **Salary Range (£ pro rata for part time roles)**: BBU04...


  • Bedford, United Kingdom Expeditors Full time

    **Company Description** “We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to...

  • Security Officer

    4 weeks ago


    Bedford, United Kingdom FORTEL SERVICES LTD. Full time

    '''Overview:''' We are currently seeking a dedicated and reliable Security Officer to join our team. As a Security Officer, you will play a crucial role in maintaining a safe and secure environment for our clients and employees. If you have a strong attention to detail and a passion for ensuring the safety of others, we encourage you to apply. Front of...


  • Bedford, United Kingdom APCOA PARKING (UK) LTD Full time

    **The Role**: **SIA qualified Security and Parking Officer - Bedford Hospital - full-time - £10.42 per hour from 1st April.** **We pay for license renewals and associated training!** - Do you have an SIA license?- Do you enjoy working outside?- Are you a security focused person?- Do you have experience in customer service?- If you answered yes to the...


  • Bedford, United Kingdom Best Edo Ltd Full time

    Job Overview: We are seeking a skilled and motivated Housing Officer to take overall responsibility and a holistic approach to ensuring that complaints are responded to appropriately, within agreed timeframes, questioning actions, proposing service and system improvements, and supporting managers and teams. In most cases, the role holder will be: - The...

  • Tree Officer

    7 days ago


    Bedford, United Kingdom Bedford Borough Council Full time

    **General information**: **Reference **:002765 **Closing Date **:29/09/2023 **Service Area**: **Directorate**: Environment **Service Area**: Heritage & Compliance **Vacancy Details**: **Category**: Planning/Housing/Building Control - Prof - Planning/Housing/Building Control - Prof **Job Title**: Tree Officer **Grade**: BBU09 £31,099 - £33,820 per...


  • Bedford, United Kingdom 1st Choice Recruitment Full time

    Sales/Account Coordinator Bedford Permanent Monday - Friday, 9am - 5pm (1hr lunch) £25,000 - £28,000 We're seeking a dynamic individual to join our Bedford based clients' team as a Sales/Account Coordinator. In this pivotal role, you'll collaborate closely with your manager to drive sales growth across various customer channels, aligning with the...


  • Bedford, United Kingdom Bedford Borough Council Full time

    **General information**: **Reference **:002481 **Closing Date **:30/06/2023 **Service Area**: **Directorate**: Children's Services **Service Area**: Early Help & Intervention **Vacancy Details**: **Category**: Education - Education, SEND & Schools - All **Job Title**: Legal Interventions Officer **Grade**: BBU06 **Salary Range (£ pro rata for part...

  • Payroll Officer

    10 hours ago


    Bedford, United Kingdom Service Care Solutions Full time

    Payroll Officer Location: Bedfordshire Contract: Temporary (3 Months) Rate: £15-16ph umbrella – 37hr week Start Date: ASAP *Fully remote after initial training* Job Description Service Care Finance are currently recruiting on behalf of a Local Authority in Bedfordshire for a Payroll Officer to join their team on an initial 3-month period to assist with...

  • Payroll Officer

    10 hours ago


    Bedford, United Kingdom Service Care Solutions Full time

    Payroll OfficerLocation: BedfordshireContract: Temporary (3 Months)Rate: £15-16ph umbrella – 37hr week Start Date: ASAP*Fully remote after initial training*Job DescriptionService Care Finance are currently recruiting on behalf of a Local Authority in Bedfordshire for a Payroll Officer to join their team on an initial 3-month period to assist with extra...

  • Payroll Officer

    5 hours ago


    Bedford, United Kingdom Service Care Solutions Full time

    Payroll OfficerLocation: BedfordshireContract: Temporary (3 Months)Rate: £15-16ph umbrella – 37hr week Start Date: ASAP*Fully remote after initial training*Job DescriptionService Care Finance are currently recruiting on behalf of a Local Authority in Bedfordshire for a Payroll Officer to join their team on an initial 3-month period to assist with extra...

  • Payroll Officer

    17 hours ago


    Bedford, United Kingdom Service Care Solutions Full time

    Payroll OfficerLocation: BedfordshireContract: Temporary (3 Months)Rate: £15-16ph umbrella – 37hr week Start Date: ASAP*Fully remote after initial training*Job DescriptionService Care Finance are currently recruiting on behalf of a Local Authority in Bedfordshire for a Payroll Officer to join their team on an initial 3-month period to assist with extra...