Customer Service

1 month ago

Bedford, United Kingdom The Right Property Group Full time

**Are you naturally organised with the ability to maintain accuracy in a fast paced environment?**

**Is having variety in your role something that is important to you where no 2 days feel the same?**

**Are you able to juggle multiple tasks and effectively prioritise your workload?**

If so, the role of Customer Service & Reservations Advisor at The Right Property Group could be just what you're looking for You'll be part of a growing team that are equally comfortable working as part of a team as using your own initiative. You'll have to bring excellent organisation and communication skills on a daily in a fast moving environment. In supporting a multi-disciplinary team with administration you'll need to perform well under pressure, have strong attention to detail and work in an orderly manner in everything you do.

The Right Property Group provide short stay accommodation services nationwide and due to the rapid expansion we are expanding our team. As the business grows our values continue to be at the heart of everything we do. You should be able to demonstrate that you put people first, focus on relationships and do the right thing - if you do we'll be a good fit for you. People that excel with us hold themselves accountable with high standards, help the business to innovate and are excited by new challenges.

This role offers fully remote working but we would expect you to come in the office a couple of times a month for positive colleague relations. Your standard hours will be Monday to Friday from 4pm to 10pm (30 hours per week).

You will also be responsible for providing a broad spectrum of administration tasks to ensure the efficient running of the bookings department.

**Responsibilities of the role**:

- Communicating with customers via verbal and written communication.
- Communicating with suppliers via verbal and written communication.
- Organising engineers to deal with emergency property maintenance.
- Run daily checks for all reservations, ensuring payment has been made and T&C's have been signed.
- Create, distribute and organise house-keeping schedules.
- Dealing with customer complaints.
- Any other duties and responsibilities as may be reasonably requested

**Communication**:
We are looking for individuals with excellent customer service skills who can maintain and develop meaningful communications and working relationships and act as primary point of contact for customers and their representatives, receiving feedback and providing a clear customer focus.

**Skills/Knowledge**
- Ability to remain organised and productive in a busy working environment
- Ability to communicate effectively and professionally and interact with customers and colleagues
- Demonstrate adaptability in meeting customer needs
- Ability to deal with conflicting priorities and remain calm under pressure
- Professional telephone manner with a friendly and empathetic approach to dealing with customers
- Able to work effectively as part of a team

**Experience/Qualifications**
- Experience of telephone based customer focused service delivery.
- Experience of working in an organised and effective manner and maintaining high standards during busy periods.
- No experience of the Property or hospitality industry necessary, although experience of a similar role would be beneficial.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£26,000.00 per year

Schedule:

- Monday to Friday
- Night shift

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in Bedford, MK41 7PU

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