Customer Service Manager

4 weeks ago

Bedford, United Kingdom Wallace Hind Selection Full time

Do you recognise what great customer service looks like? We're a global manufacturer of engineering components and need an experienced Customer Service Manager to lead our customer service and demand management function from our site in Northampton. Readyfor a new challenge? Read on....

**BASIC SALARY**: £30,000 - £35,000 per annum

**BENEFITS**:

- Pension
- Life Assurance
- Company Share Incentive
- Healthcare Scheme
- Childcare Vouchers
- Bike to work scheme
- 25 days leave + bank holidays

**LOCATION**: Northampton

**COMMUTABLE LOCATIONS**: Daventry, Kettering, Wellingborough, Market Harborough, Rugby, Milton Keynes, Corby

**WHY SHOULD YOU APPLY?**:

- We are a stable multi-national manufacturer that's been around for over 120 years and are STILL hiring new people during a recession You can trust us with your career.
- Progression This role exists because the last Customer Service Manager has been promoted, so we have an excellent track record of promoting within
- Every day will be different, a diverse role with multiple responsibilities. You can even run your own internal projects

**JOB DESCRIPTION**: Customer Service Manager, Office Manager, Data Analyst - Engineering Solutions

As a commercially aware Customer Service Manager you will be the hub between all departments including customer service and logistics, providing data, demand planning, analysis, customer service reports and auditing across export, customs, and invoicing. Youwill be the primary point of contact for escalation of customer service issues, bottlenecks and project delays.

As the Customer Service Manager you will also be responsible for:

- The administration of product delivery, supporting the customer service shipping process
- Preparing reports for weekly and monthly reviews
- Leading the administration required for export processes including documentation and internal audits
- Month end compliance

**PERSON SPECIFICATION**: Customer Service Manager, Office Manager, Data Analyst - Engineering Solutions

You will have experience in an Administration or Customer Service capacity, preferably from an engineering, manufacturing, supply chain or logistics background.

You will have:

- Strong Excel skills including pivot tables
- Experience of an ERP or CRM System (SAP would be ideal)
- Demonstrable experience of running internal projects to improve processes
- Confidence in influencing internal and external stakeholders and providing information relating to demand management

Any experience of managing or mentoring colleagues will be a bonus, as would any exposure to export sales functions.

Any project management qualifications / business NVQ / HNC / HND / Degree or equivalent would also be of benefit.

**THE COMPANY**:
Founded over 120 years ago we are proud of the visionary engineering solutions we deliver to the world's industries. Focused on increasing reliability and efficiency through innovative solutions we have high standards that set us apart. We are consistent inrequiring a constant drive to perform and delivering products and services to keep the world's equipment, machinery and vehicles in motion.

It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Customer Service Manager, Customer Service Consultant, Administration Team Leader, Customer Support Manager, CustomerExperience Manager, Customer and Trading Manager, Customer Contract Manager, Lead Customer Experience Manager, Customer Relationship Manager, Customer Service Supervisor, Administration Manager, Customer Engagement Manager, Customer Liaison Manager, Data Analyst,Administrator, Office Manager - Excel, Project Manager, Project Assistant, Engineering, Manufacturing, Consumables, Technical Customer Service, Components, Industrial

**REF**: LO17110 - Wallace Hind Selection

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