Backup & Recovery Manager

3 weeks ago

Bedford, United Kingdom Service Express Full time

As Service Express has been growing, so have our teams to support our global expansion

We are looking for a **Backup & Recovery Manager** to join our team here in Bedford The Backup & Recovery Manager will take on some important responsibilities previously held by the Director of the department to free up their time. This roleis a **hybrid** opportunity.

The **Backup & Recovery Manager** will act as the Manager for the Backup and recovery function. They will be responsible for the day-to-day operations, managing Disaster recovery tests & invocations for each technical platform and new backupsolution implementations. The Backup and Recovery manager will also be responsible for delivering exceptional service to internal and external customers.

**What you will do**:

- Overall responsibility for Backup & recovery Team
- Line management responsibility for members of Backup & recovery team
- Manage capacity across the backup platforms
- Escalation point for the team, responding to Service Desk and Service Delivery Managers
- Deliver multi platform backup solutions aligned with product team
- Technical background allowing an overall understanding of backup technologies,
- Communicate effectively to wider business areas, such as the Support, Infrastructure, Product & Service Delivery teams Customer Support
- Ensure backup & recovery tickets are owned through to resolution
- Maintain the team’s in and out of hours support rota
- Identify repetitive tickets that can be automated or alternative solution provided to improve the service to customers
- Adopt an agile approach to daily operations such as holding regular "stand ups"
- Deputise to the Head of Managed Service Delivery
- Conduct regular reviews with member of the backup & recovery team
- Conduct regular reporting to measure performance
- Provide day to day management including performing team SR5’s/KPI’s, regular one to one meetings and agreeing and meeting any training and development needs as well as supporting the Head of Manager Service Delivery on team engagement, focus and motivation

**What we need**:

- Logical thinking and problem solving ability
- Analytical skills
- Excellent communication and interpersonal skills, in particular the ability to support and understand each member of the team and get the best out of them
- Confidence and experience to hold team members to account for quality and delivery and style to do this in a constructive way
- Positive, enthusiastic and supportive individual
- Effective time management
- Able to work alone effectively
- Prioritise and effectively manage each day, looking at the short, mid and long term goals for the team
- Ability to follow instructions effectively

**What you will get**:

- Up to £65,000 annual salary
- Hybrid working model
- Company Car/Allowance
- Additional on call pay when required
- 15% Annual Bonus
- Mobile phone and company laptop
- Lifestyle Benefits, Employee Assistance Program, Life assurance, Private Medical Insurance and more.
- Paid volunteer hours
- A Collaborative company that focuses on providing our employees and customers through the best experience
- On site Gym and use of personal trainers

**If you are interested, do get in touch straight away

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