Customer Service Apprentice

4 weeks ago


Bedford, United Kingdom Bedford Borough Council Full time

**General information**:
**Reference **:002335

**Closing Date **:14/04/2023

**Service Area**:
**Directorate**:
Corporate Services

**Service Area**:
Customer Services

**Vacancy Details**:
**Category**:
Customer Service - Customer Service - All

**Job Title**:
Customer Service Apprentice

**Grade**:
National Minimum Wage (depending on age)

**Salary Range (£ pro rata for part time roles)**:
NMW

**Contract Type**:
Full time fixed term

**Contract Hours**:
37.00

**Contract duration**:
Fixed term for 12 months

**Job Advert**:
You will need GCSEs at grades 9-4 (A*-C) or equivalent including English and maths.

Main Duties and Responsibilities;
- To learn a wide range of Council services being offered by the Customer Service Team. This includes the councils; policies, legislation, processes, IT, web and telephone systems.
- Assist customers with accessing the Council services online, helping them to self-serve wherever possible by promoting available online services, signposting and offering tailored digital assistance for those that need support.
- Work with the Web Team, Communications and the Customer Relations Team provide feedback from resident experience, supporting service improvements and embracing change
- Gather relevant information and evidence (including verification of official documents) from customers efficiently and accurately to support accurate assessments in line with Service Level Agreements.
- Update databases and records accurately and efficiently with a note of every customer interaction and enquiry, ensuring complete confidentiality and GDPR compliance. Log reports, service requests and process payments with an attention to detail in line with Service Level Agreements.
- To work closely with colleagues across the Council to ensure customers are provided with accurate service information.

**How to apply**

**Please note**:
**The Council will not normally re-employ ex-employees in receipt of**:

- **a severance payment (within 12 months of leaving)**:

- **a local government pension**

**unless the appointment is business critical**

**Additional Vacancy Information**:
**Allowance (pro rata for part time roles)**:
N/A

**Work Pattern**:
Monday to Thursday 8.45 until 5.15 and Friday 9 until 5

**Is this an enhanced DBS role?**:
No

**Is this a politically restricted role?**:
No

**Is this a customer facing role which requires a fluent English Speaker?**:
Yes

**Vacancy Location**:
**Location**:
Bedfordshire, Bedford Borough Council Recruitment, Bedford

**Location**:
Horne Lane, Bedford

**Is this a designated car user position?**:
No

**Attachments**:
**Job Profile** **:Customer Service Apprentice Job Profile.pdf (225 Kb)
**CV Template** **:CV Template.docx (16 Kb)
**Selection Criteria Template** **:Selection Criteria template.docx (11 Kb)



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