Associate Playout Controller

7 months ago

London, United Kingdom Sky Full time

We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky.

The Associate Playout Controller Role is an entry level role aimed at developing the skills required to fulfil the role of Playout Controller. Full training will be given. During the 12-month period the employee will be fully competent in the Controller skills outlined below.

**What you'll do**

The Core responsibility of the Playout Controller is to provide schedule management, output monitoring and first line recovery for any Sky hosted channels, as well as manage the transmission of all of Skys channels, from server-based content to ‘Live’ complex events.

In both the preparation and management of the automation schedules a high degree of attention to detail and adherence to agreed process is necessary to avoid potential impact to the channel output. Through monitoring of the channel outputs the Controller is responsible for the scheduled content being delivered to the distribution platforms without defect or degradation. Direct “eyeball” monitoring of the channel output is supported and enhanced through the use of automated fault detection and alarming which the Controller must be fully capable of interpreting and interrogating. In the case of any fault or deviation from the required output it is the Controller’s responsibility to minimise impact to the viewing public either through restoration of service or by fault management. Knowledge of the playout infrastructure and agreed best practices for recovery are essential in performing this function effectively.

The Controller is skilled in the management of both server-based content and “live” content including complex live events. The Controller will also be responsible for effective training of others, contributing to the integration of new systems and services. The Controller will prioritise incidents and escalate effectively, taking financial, reputational and stakeholder concerns into account.- Schedule Preparation - performing required manual and automated tasks on the playout schedules to identify potential errors and known faults and ensure readiness for broadcast- Live schedule management - editing of live automation schedule to alter content or timings as required- Fault Identification - Immediate identification of any loss or degradation of the channel outputs as well as loss of encryption or pin protection- Fault recovery - use of system resilience or schedule editing to recover from channel loss or degradation- Complex Live Event Management - line-up, preparation and control of complex live events including negotiation with production teams when event durations are variable or overlapping

**What you'll bring**- Communication - concise and accurate verbal and written communication, professional and courteous at all times- Logging & Reporting - accurately recording any faults, changes or other deviations from the originally scheduled content- Excellent decision making and prioritisation skills

**Shift Pattern**

You will be required to work in line with a fixed rotational shift pattern. One pattern during the initial training period that involves shorter hours (approx. 9hrs) over a nine-week period, and then the main roster pattern that involves working 12hr shifts, 4 or 5 days/nights in a row, followed by 4 or 5 off in a row. The average hours worked per week is 38.5. For example, the first 5 weeks of training pattern looks like this:
- Week 1: Mon to Fri- Week 2: Wed to Sun- Week 3: Wed to Sun- Week 4: Wed to Sun- Week 5: Wed to Fri- Shift time examples: 09:00-18:00 / 10:00-19:00 / 13:00-23:00

**Team overview**

The Sky Playout Team works 24/7 365 days a year to ensure that Sky Customers are receiving the best quality live sport and entertainment programmes. You’ll be joining the team and working a fixed shift pattern of day, mid and night shifts.

**Content technology and innovation**

Our Content Technology and Innovation team delivers high-quality content to homes, customer devices, businesses and commercial partners across our European markets. With over 2500 colleagues from around the world, we combine our strategic insights, engineering know-how and operational excellence to use the most innovative technologies to create and distribute our award-winning content

**Inclusion & how you'll work**

**Your office space**

Osterley

Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers.

On campus, you’ll fi

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