Customer Advisor

3 months ago

Newcastle upon Tyne, United Kingdom Newcastle Building Society Full time

**About the Role**

As part of our strategy of investing into communities and high streets, we are very excited that we now have a vacancy for a new Customer Advisor.

The Society’s Branch Network model is unique, innovative and successful.

We pride ourselves in developing and maintaining great relationships with our local communities and our customers.

We do this whilst providing competitive savings and mortgage products, all underpinned by face to face financial advice and insurance products.

**This role is working between 21 hours per week: Monday 9am - 5pm, Tuesday 9am - 5pm and Wednesday 9am - 5pm, plus Saturdays on rota basis (paid as over time).**

**About You**

You will join the team to deliver industry leading customer service, consistently adopting a proactive and positive approach with our customers, showing enthusiasm for the Society’s vision, policies and priorities in order to achieve the required business result.

You’ll take personal ownership in delivering these great results, growing the business and making our investment a success which is done through helping customers make the right account decision, take the best advice from our specialists and the creation of long lasting relationships.

You’ll work with other members of the team to develop community relationships both within the branch and local area to raise the profile of the Society.

Through great personal contribution you’ll ensure that all legislation, audits, code of practice and internal control requirements are met.

Following existing processes and procedures you’ll also take responsibility for handling and managing cash.

You will possess great communication skills successfully identifying and fulfilling the current and future needs of our customers.

Your Customer Service skills will result in helping us maintain the industry leading levels of customer satisfaction and customer advocacy we strive for.

**A Banking or Finance Sector related background would be advantageous but it isn’t essential, we have great programmes of development to support any new entrant.**

**About Us**

Our Society’s branch network represents the face of Newcastle Building Society on the high street, in our Heartland the North East of England.

As part of our strategy of investing into communities and high streets, we are committed to our high streets, maintaining banking facilities within the community which means we are opening new locations.

We pride ourselves on developing and maintaining great relationships with the community and all our customers, whilst providing competitive savings and mortgages, all underpinned by face to face financial advice.

As a Customer Advisor, you’ll be joining us at a really exciting time on our journey which is already 160 years in the making. As well as receiving a competitive annual salary our colleague benefits package which in addition to your salary package also includes;
- 25 days holiday allowance (rising to 30 days with length of service) + bank holidays
- Corporate bonus scheme
- Subsidised event tickets
- Generous pension scheme
- Performance-related pay
- Paid Volunteering days
- Staff Association Membership Option
- Development Programme.

**Job Types**: Part-time, Permanent
Part-time hours: 21 per week

**Salary**: £12,682.00-£14,592.00 per year

**Benefits**:

- Canteen
- Company pension
- Cycle to work scheme
- Discounted or free food
- Enhanced maternity leave
- Free parking
- On-site gym
- On-site parking
- Referral programme
- Sick pay
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Yearly bonus

Ability to commute/relocate:

- Newcastle upon Tyne, NE1 7DQ: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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