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Benefits Administration Officer Apprentice

4 months ago

Twickenham, United Kingdom Richmond and Wandsworth Councils Full time

Job Description:

- Provide a service to customers claiming Housing Benefit or Council Tax reduction by:

- Dealing with any incoming post and documents, including indexing, integration, copying and returning documents.
- Scanning and indexing documents provided by customers in reception to support their claims.
- Batch and manually printing and enveloping letters.
- Using the IT systems to print letters or documents as required for different services or customers.
- Print and log documents to support fraud cases as instructed by the Department of Work and Pensions.
- Print and log documents in relation to Subject Access Requests.
- Maintain filing systems and databases as required.
- Supporting apprentices based within the team.
- To ensure that the services for both Councils are dealt with on an equitable basis to deliver the standards required for each, as agreed annually by the Executives of both Councils.
- To advise and support managers on relevant matters affecting the service.
- To contribute as required to performance review and improvement measures on an ongoing basis, helping to ensure that a customer focus is embedded within the function and innovative and creative solutions are evaluated to securing the highest quality and value for money function.
- To contribute as required to change programmes within the service.
- To work as required in ways that develop good working relations and collaborative arrangements with internal and external stakeholders.

**Job Type**: Apprenticeship

**Salary**: £235.00 per week

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Twickenham: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (required)

Work Location: In person

Expected start date: 01/06/2023