Customer Support Apprentice, Conferences

5 months ago

Twickenham, United Kingdom Haymarket Media Group Full time

**Country**

UK

**Office Location**

Twickenham

**Department/Brand**

Conferences Admin

**Advertised Salary**

£18000.00

**Full Time / Part Time**

Full-time: Hybrid working with the opportunity to work 2 days per week remotely

**Permanent / Fixed Term Contract**

Fixed Term

**Job Reference**

11980

Haymarket is a successful international specialist media company. We have over 60 market-leading brands in the consumer and B2B markets across the UK, US, Asia, India and Germany, connecting people and communities across digital, print, festivals, awards, conferences, and exhibitions.

As a global business operating in diverse markets, we are inherently multicultural and we are committed to attracting, developing and retaining talent who reflect the communities we serve. We equally recognise our broader responsibility to society as a whole and use our power and influence to drive diversity, equity and inclusion within our markets.

The Haymarket Skills Academy provides unparalleled opportunities in media. Our award winning apprenticeships are a fantastic way to gain industry experience whilst also receiving an accredited qualification.

As part of our next intake of apprentices we are now looking for a Customer Support Apprentice to join our Conference team who will complete a Customer Service qualification.

Five sustainability principles (Reduction, Inclusion, Transparency, Ethics, and Value) govern our events and all team members are expected to demonstrate and uphold these principles in their own work.

**Key accountabilities**:

- Respond to calls in a timely manner
- Monitor several in-boxes

**Financial Control**
- Ensure failed card payments are collected
- Liaise with the Credit Control Department to assist with invoices

**Administration**
- Build event booking sites on Eventsforce to an agreed timing
- Issue letters of invitation within 24 hours of request
- Accurately complete supplier request forms
- Work closely with the event operations team to inform of any delegate requirements (e.g. disability adjustments/ dietary)
- Run ad hoc reports from our event booking software to internal stakeholders and external clients
- Request accommodation listings and advise delegates when the link is available

**Sustainability**
- Follow company policies, procedures and principles relevant to sustainability at all times

**Skills and experience**
- Meticulous attention to detail and the ability to manage the administration of several events simultaneously
- Proactive, enthusiastic approach to meeting event objectives and a can-do attitude to work in general
- Excellent time management and ability to prioritise workloads
- Fluency in English, both written and spoken
- Familiarity with Microsoft Office and Google suite advantageous but not essential

Full training on Eventsforce event software will be given.

The above job description is intended as a guide to the main responsibilities of the position and is not an exhaustive list of duties and tasks.

**Apprenticeship Qualification**

As part of this role, you will complete a Level 3 Customer Service qualification over 18 months.

As part of the qualification you will be given 20% of your working week to dedicate to the course and will be given the support of industry expert coaches in monthly 1:1 sessions.

This course is fully funded by Haymarket.

**Required qualifications**

**Why work with us?**

People are our greatest asset here at Haymarket Media Group. Haymarket is a media, information and data business, we use our expertise in media and information to inspire, inform and empower our clients, audiences and communities. We are a socially and environmentally responsible business. As we serve our audiences, clients and communities, we are committed to driving the meaningful change necessary to build a better world. The principles of diversity, inclusion, respect, responsibility and sustainability are at the heart of our business.

We’re hard-wired to produce remarkable content for our audiences, with over 16,000 companies around the globe turning to us to help their businesses grow. Join us and you will work on market-leading brands to help create powerful and lasting relationships that deliver real results, all while developing your own career.

Our conveniently located Twickenham HQ is home to around 600 employees with a vast array of careers from journalism, video, marketing, sales and events to technology, digital development and product management.

As well as being the home of English rugby, Twickenham has the benefit of being less than 30 minutes from central London but also enjoying its riverside location, proximity to Richmond Park and a buzzing social scene.

With flexible hours, great brands, and a modern open plan environment, we attract great people. There’s time for you to get involved in our extra-curricular activities too; from volunteering with our charity partners, going for a lunch-time riverside run, cycling around Richmond P

  • Apprentice Field Sales Consultant

    4 weeks ago

    Twickenham, United Kingdom Rentokil Initial Full time

    Job Title: Apprentice Field Sales ConsultantAre you a motivated and driven sales professional looking for a challenging role in a dynamic company? Do you have a passion for delivering exceptional customer service and driving sales growth? We are seeking an Apprentice Field Sales Consultant to join our team at Rentokil Initial, a leading provider of Clinical...

  • Apprentice Nursery Practitioner

    6 months ago

    Twickenham, United Kingdom Inspiro Learning Full time

    N Family Nursery in Twickenham have a great opportunity for an apprentice to join the team to undertake a level 2 or 3 qualification What will you be doing day to day? As an Apprentice Nursery practitioner you will have the opportunity to rotate around the nursery rooms and Forest School, gaining hands-on experience in all areas of our nurseries. The role...

  • Accountancy Apprentice

    5 months ago

    Twickenham, United Kingdom CT Skills Full time

    **What’s the JOB?** **Accountancy Apprentice** **WHO is it with?** **Arth Accountancy Ltd** **WHERE?** 70 London Road, Twickenham, TW3 2JB **WHAT does it pay?** **£7.75 per hour (37.5 hours)** **WHAT are the HOURS?** **Monday to Friday 9am to 5.30pm.** **WHAT Qualification will I GAIN? Level 2 AAT** **How LONG will it TAKE me? 15 months** -...

  • Early Years Apprentice

    1 month ago

    Twickenham, United Kingdom JEM Childcare Solutions Full time

    Job DescriptionOur lovely nursery in Twickenham are looking for passionate people looking to do an Apprenticeship in Early Years.  Great rates of pay and benefits.Beaumont House Nursery is based in Twickenham High Street, part of CC Nurseries Group,a 92 place lovely nursery that has been designed to spark curiosity and imagination, and each room is filled...

  • Early Years Apprentice

    1 month ago

    Twickenham, United Kingdom JEM Childcare Solutions Full time

    Our lovely nursery in Twickenham are looking for passionate people looking to do an Apprenticeship in Early Years.  Great rates of pay and benefits.Beaumont House Nursery is based in Twickenham High Street, part of CC Nurseries Group,a 92 place lovely nursery that has been designed to spark curiosity and imagination, and each room is filled with hand-picked...

  • Early Years Apprentice

    5 months ago

    Twickenham, United Kingdom CC Nurseries Group Full time

    Our lovely nursery in Twickenham are looking for passionate people looking to do an Apprenticeship in Early Years. Great rates of pay and benefits. CC Nurseries Benefits package includes - 30 days Annual Leave, inclusive of Bank Holidays - Xmas Closure - Company Pension - Employee Discounted Childcare - Opportunities for further qualifications - Healthcare...

  • Early Years Educator

    4 weeks ago

    Twickenham, United Kingdom Bright Horizons Full time

    About the RoleWe are seeking a dedicated and enthusiastic Early Years Apprentice to join our team at Bright Horizons. As an Apprentice, you will play a vital role in delivering exceptional care and education to our young children while undertaking a formal qualification in childcare.Key ResponsibilitiesSupport and promote diversity and equality in the...

  • Early Years Educator

    4 weeks ago

    Twickenham, United Kingdom Bright Horizons Full time

    About the RoleWe are seeking a dedicated and enthusiastic Early Years Apprentice to join our team at Bright Horizons. As an Apprentice, you will play a vital role in delivering exceptional care and education to our young children while undertaking a formal qualification in childcare.Key ResponsibilitiesSupport and promote diversity and equality in the...

  • Early Years Educator

    1 month ago

    Twickenham, United Kingdom JEM Childcare Solutions Full time

    Job Title: Early Years ApprenticeWe are seeking a passionate and dedicated individual to join our team as an Early Years Apprentice at Beaumont House Nursery in Twickenham. As an apprentice, you will have the opportunity to gain valuable experience and skills in childcare, while working towards a nationally recognized qualification.About the RoleAs an Early...

  • Early Years Educator

    1 month ago

    Twickenham, United Kingdom JEM Childcare Solutions Full time

    Job Title: Early Years ApprenticeWe are seeking a passionate and dedicated individual to join our team as an Early Years Apprentice at Beaumont House Nursery in Twickenham. As an apprentice, you will have the opportunity to gain valuable experience and skills in childcare, while working towards a nationally recognized qualification.About the RoleAs an Early...

  • Early Years Educator

    4 weeks ago

    Twickenham, United Kingdom JEM Childcare Solutions Full time

    Job Title: Early Years ApprenticeJob Description:We are seeking a passionate and dedicated individual to join our team as an Early Years Apprentice at Beaumont House Nursery, part of CC Nurseries Group.As an Early Years Apprentice, you will have the opportunity to work with our experienced team to provide high-quality care and education to children aged 0-5...

  • Teaching Assistant Apprenticeship

    5 months ago

    Twickenham, United Kingdom LMP Group Full time

    If you love to support young people and make a difference, this is your chance to take your first steps into the classroom. The successful apprentice teaching assistant will inspire students with additional needs. **Duties** - Assist the teachers to prepare the classrooms and clear up after use keeping the classroom in good order - In conjunction with the...

  • Sales Manager for Luxury Home Interiors

    3 weeks ago

    Twickenham, United Kingdom Meridian Business Support Full time

    The OpportunityWe are seeking a seasoned and passionate Retail Sales Manager with experience in the high-end home interiors or furnishings market sector. As a key member of our team, you will be responsible for developing the sales talent of our Interiors Showroom Managers and identifying opportunities for revenue growth across our branch network.Your Key...

  • Learning Support Assistant Apprentice

    5 months ago

    Twickenham, United Kingdom Turing House School Full time

    To support delivery of the curriculum through the scheduled teaching programme. - To perform duties and attend meetings as required. - To assess and record students' progress, to prepare reports and take part in parental consultations. - To undergo in-service training where required to keep abreast of - To contribute to the school's pastoral system. - To...

  • Early Years Education Professional

    3 weeks ago

    Twickenham, United Kingdom JEM Childcare Solutions Full time

    Early Years Apprentice OpportunityOur nursery in Twickenham is seeking a passionate individual to join our team as an Early Years Apprentice. This role offers a great opportunity to gain hands-on experience in childcare while working towards a qualification.Key ResponsibilitiesProvide stimulating and purposeful experiences for children, tailored to their age...

  • Early Years Educator

    4 weeks ago

    Twickenham, United Kingdom JEM Childcare Solutions Full time

    Job Title: Early Years ApprenticeAt JEM Childcare Solutions, we are seeking a passionate and dedicated individual to join our team as an Early Years Apprentice. This is an excellent opportunity to gain hands-on experience in a nursery setting while pursuing a career in early childhood education.Key Responsibilities:Provide high-quality care and education to...

  • High-End Sales Manager

    7 days ago

    Twickenham, United Kingdom Meridian Business Support Full time

    The Opportunity:We are seeking a seasoned and passionate Retail Sales Manager within the high-end home interiors or furnishings market sector. If you can inspire a network of Interiors Showroom Managers, then you'll love this national role. Ideally, you'll be located around the Bristol area for ease of travel to the 10 Showrooms across the UK.Your Role:You...

  • Postperson with Driving

    4 weeks ago

    Twickenham, United Kingdom Royal Mail Group Full time

    About the RoleWe are seeking a highly motivated and organized individual to join our team as a Postperson with Driving. As a key member of our delivery team, you will be responsible for delivering mail and packages to customers across the region.Key ResponsibilitiesDeliver mail and packages to customers in a timely and efficient mannerOperate a vehicle...

  • Apprentice Sales Consultant

    1 month ago

    Twickenham, United Kingdom Rentokil Initial Full time

    Unlock Your Potential as a Sales ConsultantAre you a motivated and driven sales professional looking for a new challenge? Do you thrive in a fast-paced environment and enjoy working with customers to understand their needs? We're seeking an experienced Sales Consultant to join our team at Rentokil Initial, a leading provider of Clinical Waste Management...

  • Apprentice Sales Consultant

    1 month ago

    Twickenham, United Kingdom Rentokil Initial Full time

    Unlock Your Potential as a Sales ConsultantAre you a motivated and driven sales professional looking for a new challenge? Do you thrive in a fast-paced environment and enjoy working with customers to understand their needs? We're seeking an experienced Sales Consultant to join our team at Rentokil Initial, a leading provider of Clinical Waste Management...