Automotive Services Claims Handler

4 months ago

Aylesbury, United Kingdom BT6 Resourcing Full time

**Location: Northwest based around Preston, Bolton and Blackpool area or Aylesbury**

**Role Title: Automotive Services Claims Handler**
- Full time and Part time positions available
- Working hours/days - varied
- Salary £22,800 plus bonus and benefits package

**Job Summary**

We are looking to recruit claims handlers in a full-time permanent position to support the company’s continuing growth, reporting to the Automotive Services Team Leader.

The role is a hybrid role, with travel into a Preston (or near) office at some point in the future or Aylesbury, Buckinghamshire.

You will be responsible for all aspects of the third-party claims lifecycle delivering high energy outbound calls to motor insurance claimants to convert third party repairs and associated vehicle hire into the insurer’s preferred repair network and replacement vehicle providers, liaising with the claimant, supplier partners and setting up invoice payments.

Experience working in a similar role is desired, but not essential.

**Company description**

Fast growing, technology led company that delivers market leading (and award winning) solutions and services to motor insurers reducing exaggerated claims costs.

We are the UK’s leading independent insurance outsource partner, specialising in motor insurance claims, third party capture, credit hire defence plus debt recovery and we represent some of the largest insurers, accident management organisations and vehicle rental companies in the UK and ROI.

We passionately believe in nurturing, supporting, and developing our people, offering good remuneration and other financial incentives. If you want to grow with our business, we will support your career development.

We have a reputation for being disruptive, challenging the norm, a fierce focus on first class service and a can do attitude. We want all our clients to feel that we're a delight to deal with, with the engagement and delivery process being a breeze.

**Key tasks**
- Making and receiving calls to third-party claimants and using your skills to capture the claim into the insurer’s preferred repair network and to take a replacement vehicle (when required) from one of the partner providers
- Updating the systems of record
- Obtaining status updates on the vehicle repair and conveying this to the insurer, replacement vehicle provider and the claimant
- Obtaining the necessary invoices for the repair costs and the vehicle hire, and any specialist costs, ensuring these are properly authorised
- Prepare the pack for payment

**Skills and Knowledge Requirements**
- Knowledge of the motor insurance market
- Previous experience of providing excellent customer service
- Excellent telephone manner
- Good verbal and written communicator
- Good Excel, Word and Microsoft Office skills
- Attention to detail
- A can-do, positive mentality
- Ability to work under pressure and to target

**Preferred Skills - Knowledge**

Experience gained working in the insurance or credit hire sector.

**Success Criteria**
- On target successful daily conversions
- Monthly targets met, or exceeded
- Delighted customers
- Your ability to work as a team player
- Asking for assistance early when needed

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