Pals & Complaints Coordinator

7 months ago


Ipswich, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

**Purpose of Role**: This means specific accountability to: Co-ordinate and facilitate the Trusts Complaints/PALS policy on behalf of the Trust and to act as a central point of contact for all concerns, complaints and compliments. To provide a welcoming, professional and high quality Complaints/PALS service and environment encouraging patients, carers and visitors to access the service. To ensure the service is accessible, friendly, compassionate and caring. Contribute to the fulfilment of schedules and meeting of deadlines to support Divisions and departments.

Act as an interface between complainants or PALS enquirers and Trust staff. To build and maintain good professional working relationships with clinical and non-clinical staff across the Trust and beyond to ensure the speedy resolution of problems. Deal tactfully and diplomatically in a professional and empathetic manner with distressed patients/relatives/carers and members of the general public wishing to raise concerns, acknowledging their heightened level of anxiety and overcoming difficulties with any language barriers. Maintain the smooth running of the department ensuring targets for answering and responding to enquiries and concerns are met in line with local and national guidance.

Ability to be flexible and prioritise workload in accordance with the provision of a front line and responsive service. Receive complex, sensitive or emotive complaints, and acknowledge within the timeframe set by the Trusts Complaints Handling policy. Prepare a draft response as appropriate. Undertake quality and formatting functions to ensure that complaint response letters are understandable, answer all the points raised and ensuring learning points and actions taken are identified.

Knowledge of the full range of administrative and secretarial procedures, including advanced keyboard skills, ensuring accurate and speedy production of documentation e.g. correspondence, agendas, minutes, reports etc. For full details of the responsibilities and duties of this role please see the attached job description.



  • Ipswich, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    An exciting opportunity has arisen within the current PALS & Complaints team at ESNEFT, on a full time, permanent basis specifically within the PALS office at Ipswich Hospital. The focus of this post is to support service users in the resolution of their enquiries, concerns and complaints. You will work closely with a wide range of departments and...

  • Divisional Governance

    5 months ago


    Ipswich, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    Do you have a passion for patient safety and experience? If you do we have an exciting opportunity for a hardworking and enthusiastic individual to undertake the role as Divisional Governance & Quality Project Officer for the Division of Integrated Pathways. The division includes Older Peoples Services at Ipswich Hospital, Integrated Therapies, East Suffolk...


  • Ipswich, Suffolk, United Kingdom The Disabilities Trust Full time

    Job Title: Senior Healthcare AssistantAbout the Role:We are seeking a skilled Senior Healthcare Assistant to join our dedicated team at The Chantry Neurological Care Centre. As a Senior Healthcare Assistant, you will coordinate the provision of high-quality holistic person-centred care and support to our service users. You will also provide direct...


  • Ipswich, United Kingdom CV-Library Full time

    Time Appointments are working on behalf of an innovative international container transport and logistics service provider who are recruiting for an experienced Customer Service Coordinator to strengthen their team. Applicants are required to have a passion for providing excellent customer service and maintaining effective business relationships to exceed...


  • Ipswich, Suffolk, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    About the RoleWe are seeking an experienced Band 5 Night Nurse to join our team in the Children's Unit at Ipswich Hospital. As a key member of our nursing staff, you will be responsible for coordinating the nursing team and patient flow in the department, providing high-quality care to children who require High Dependency Care.Key ResponsibilitiesTo...


  • Ipswich, Suffolk, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

    About the RoleWe are seeking a skilled and dedicated Nurse to join our Children's Services team in Ipswich Hospital. As a Junior Sister/Charge Nurse, you will play a vital role in coordinating the nursing staff and patient flow in the department, providing High Dependency Care for children who meet this criteria.Key ResponsibilitiesTo contribute towards the...


  • Ipswich, Suffolk, United Kingdom CV-Library Full time

    Job Summary:This is a full-time, permanent position working with colleagues to achieve a high standard of service to clients & contractors. The role involves taking enquiries, providing and following up on quotations, taking on and off hire calls, and liaising with service and transport departments. The ideal candidate will have previous experience in a hire...


  • Ipswich, Suffolk, United Kingdom The Riverside Group Full time

    About the RoleRiverside is a housing association with a difference, enhancing the everyday for all our customers. We're committed to revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.Job SummaryWe're seeking a skilled Care and Housing Coordinator to join our team and...


  • Ipswich, Suffolk, United Kingdom Piers Meadows Recruitment Full time

    At Piers Meadows Recruitment, we aim to bring expert professionals to centres like The Chantry, a neurological centre located in Ipswich. This centre provides innovative neurorehabilitation, long-term complex care, and effective disability management to enhance the quality of life for people with acquired brain injuries and other neurological conditions.Your...

  • Field Agent

    5 months ago


    Ipswich, United Kingdom Ascent Performance Group Ltd Full time

    **We are looking for self-employed field agents in the Ipswich area on a part-time/full - time basis, that are keen to play a huge part in the ongoing success of Ascent.** **A bit about Ascent** At Ascent we place the customer at the heart of our operations, ensuring that within our customers most vulnerable times, we offer the support they deserve. You...


  • Ipswich, United Kingdom Fame24Hour Care Full time

    The ideal candidate will exhibit high standards, excellent communication skills, and have an ability to take initiative, and prioritize daily tasks. A strong ability to take charge and meet tight deadlines will ensure your success in this multi-faceted role. ResponsibilitiesHandle and coordinate active calendars Schedule and confirm meetings Ensure file...


  • Ipswich, United Kingdom Fame24Hour Care Full time

    The ideal candidate will exhibit high standards, excellent communication skills, and have an ability to take initiative, and prioritize daily tasks. A strong ability to take charge and meet tight deadlines will ensure your success in this multi-faceted role. ResponsibilitiesHandle and coordinate active calendars Schedule and confirm meetings Ensure file...


  • Ipswich, United Kingdom Fame24Hour Care Full time

    The ideal candidate will exhibit high standards, excellent communication skills, and have an ability to take initiative, and prioritize daily tasks. A strong ability to take charge and meet tight deadlines will ensure your success in this multi-faceted role. ResponsibilitiesHandle and coordinate active calendars Schedule and confirm meetings Ensure file...


  • Ipswich, Suffolk, United Kingdom Adecco Full time

    Job OverviewAdecco's specialist property services division North is partnering with a public sector organisation in Suffolk to recruit a permanent Compliance and Building Safety Manager for their assets team.Key ResponsibilitiesEnsure compliance with UK Compliance Standards across all the organisation's housing stock.Conduct regular compliance inspections...


  • Ipswich, Suffolk, United Kingdom Adecco Full time

    Adecco's specialist property services division North is excited to partner with a public sector organisation based in Suffolk to find a seasoned Compliance and Building Safety Manager to lead their assets team.PurposeProvide high-quality, customer-centric support to the organisation for the effective maintenance and improvement of their housing stock and...


  • Ipswich, United Kingdom Fame24Hour Care Full time

    Job Description The ideal candidate will exhibit high standards, excellent communication skills, and have an ability to take initiative, and prioritize daily tasks. A strong ability to take charge and meet tight deadlines will ensure your success in this multi-faceted role. Responsibilities Handle and coordinate active calendars Schedule and confirm...


  • Ipswich, Suffolk, United Kingdom BTC Electronic Components Full time

    Aerospace Sales Role We are seeking a highly motivated and experienced Sales Executive to join our team at BTC Electronic Components. As an Aerospace Sales Executive, you will be responsible for maintaining the shortest turnaround time for answering inquiries, resolving customer disputes, processing quotations and sales orders, and coordinating with...

  • Admin Assistant

    2 months ago


    Ipswich, United Kingdom CV-Library Full time

    Admin Assistant Monday to Friday Working Pattern: Full Time, Office Based (37.5 hours per week) £13ph to £15.38ph dependant on experience. *please note this role is a 12-month contract role however can be extended due to performance and business need* Our client is a global leader in their field, an innovative tech company with a commitment...


  • Ipswich, Suffolk, United Kingdom Adecco UK Limited Full time

    Role OverviewAdecco UK Limited is seeking a highly skilled Compliance and Building Safety Manager to join their team. The successful candidate will be responsible for ensuring compliance with UK regulations and standards across all properties and buildings.Key ResponsibilitiesCompliance and Reporting: Ensure and report on compliance with UK Compliance...


  • Ipswich, Suffolk, United Kingdom BTC Electronic Components Full time

    Job SummaryWe are seeking a highly motivated and experienced Sales Executive to join our team at BTC Electronic Components. The successful candidate will be responsible for maintaining the shortest turnaround time for answering inquiries, resolving customer disputes, and processing quotations and sales orders.Key ResponsibilitiesMaintain the shortest...