Aerospace Sales Professional
4 weeks ago
Job Summary
We are seeking a highly motivated and experienced Sales Executive to join our team at BTC Electronic Components. The successful candidate will be responsible for maintaining the shortest turnaround time for answering inquiries, resolving customer disputes, and processing quotations and sales orders.
Key Responsibilities
- Maintain the shortest turnaround time for answering inquiries
- Resolve customer disputes
- Process quotations and sales orders
- Coordinate with various departments to ensure timely order fulfilment
- Maintain detailed records of all orders, including order status, tracking information, and any special customer requests
- Ensure feedback for all quotes not converted to orders
- Act as the primary point of contact for aerospace customers, addressing their inquiries, providing product information, and resolving any issues promptly
- Maintain strong customer relationships by providing exceptional service and ensuring customer satisfaction
- Handle customer complaints and concerns professionally and escalate complex issues to the appropriate personnel
- Prepare and maintain sales-related documentation, including quotes, contracts, and invoices
- Ensure that all documentation complies with industry regulations and company standards
- Assist in the preparation of reports and presentations for sales meetings and customer presentations
- Collaborate with the sales team to develop and track sales forecasts, sales targets, and performance metrics
- Assist in the preparation of sales proposals, presentations, and marketing materials
- Coordinate and schedule sales meetings, including travel arrangements and meeting logistics
- Maintain and update customer databases and contact lists
- Track and analyze sales data, including revenue, margins, and market trends, to support decision-making processes
- Generate reports and summaries to provide insights into sales performance
- Ensure all sales activities adhere to legal and regulatory standards
- Provide general administrative support to the sales team, such as managing calendars, booking appointments, and handling correspondence
Requirements
- Bachelor's degree in business administration, sales, or a related field preferred
- 2- 3 years proven experience in sales, preferably in the aerospace industry
- Strong knowledge of aerospace products, terminology, and industry standards
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Knowledge of CRM systems
- Attention to detail and strong organizational abilities
- Ability to work independently and as part of a team
- Customer-focused mindset
- Problem-solving and analytical skills
- Time management and multitasking abilities
- Adaptability and flexibility
- Professionalism and confidentiality
- Strong teamwork and collaboration
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