Customer Support Consultant
3 months ago
At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve our vision we’re looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliver results and keep it simple.
We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.
The role:
We are looking for an enthusiastic and engaging Customer Service Consultant to join an exciting, busy and dynamic area and help us deliver an industry-leading level of customer service. As part of the Operational team, you will be at the heart of our business and help to drive the overall success of the company.
We have modern office facilities in three main locations - Stirling, Edinburgh and Bath. We are operating a hybrid approach to home/office working. We’ll make sure you have all the equipment you need to carry out your role both in the office and outside it.
There is a lot to learn, but we offer great training and coaching to make sure that you’re well prepared to support the needs of our customers and financial advisers. Along with this there will be opportunities to learn other skills to help further your career.
Our full-time working hours are 35hrs per week and this vacancy is for full time only at this time.
Key Knowledge, Skills & Experience:
We think this is the perfect first step to a career in Financial Services. However, any of the following will be an advantage:
- Financial Services experience (not essential), in WRAP or asset/wealth management sector
- Well-organised
- Excellent communication skills and a great phone manner with the ability to build rapport and show empathy
- Proactive in your approach to your work and change within the workplace
- A working knowledge of Microsoft Office, including Teams, Word and Excel
What we offer:
- Generous pension (up to 13% company contribution)
- Eligibility for annual performance bonus (enrolment after first employment)
- 30 days’ holiday per year, 32 in Scotland plus bank holidays
- Private medical insurance
Please ensure you inform your manager if you are selected for an interview for this role. We encourage you to share regular updates with your manager throughout the process and be transparent about your aspirations so they are able to support you with your internal career development. Visit the
Driving Your Career
page on the intranet for useful resources. This is a space for colleagues who are looking to develop themselves in readiness for a new role.
We live by four behaviours at M&G and we ask all our employees to:
- Inspire Others - Support and encourage each other, creating an environment where everyone can contribute and succeed
- Embrace Change - Be open to change, willing to be challenged and able to adapt quickly and imaginatively to new ideas
- Deliver Results - Focus on outcomes, set high standards and deliver with energy and determination
- Keep it Simple - Cut through complexity and bureaucracy, be clear and decisive and never overcomplicate things
We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
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