Customer Service Consultant
3 weeks ago
Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.
Customer Service Consultant
Location: Bath, Stirling, Edinburgh
Be the face and voice of a leading financial brand, delivering the very best in trusted service to our Customers.
Our next intake for new starts will be in November so if successful we would get you started then.
The Role:
As a Customer Service Consultant you will join a busy and dynamic team that is responsible for delivering an industry leading level of customer service as part of our inbound contact centre team. The Contact Centre team plays a key role in ensuring advisers and customers have the best possible experience in their communications with M&G.
We have modern office facilities in three main locations - We are operating a hybrid approach to home/office working with at least 3 flexible days in the office and the rest from home, subject to change over time. We'll make sure you have all the equipment you need to carry out your role both in the office and outside it. Our offices provide complimentary tea and coffee, subsidised Starbucks and transport to and from work when you are on a 9-5 shift from certain areas in central Scotland as well as coach transfers between Stirling station and the office.
We also offer exam support for anyone looking to gain financial qualifications
The full-time working hours are 35hrs per week with shifts patterns between 8.30am - 5.30pm.
Key Responsibilities
- Provide accurate and straightforward information to our advisors and customers, understand customer requests and identify what is required
- Maintain customer accounts, with all transactions and enquiries required for the customer processed accurately and in a timely manner within agreed timescales
- Own all requests and enquiries from end to end, delivering a personal service
- Constantly search for additional knowledge to help you provide support to advisors, clients and colleagues
- Identify ways in which we can continue to improve the way we do things
Key Knowledge, Skills & Experience:
This role could be the perfect first step to a career in Financial Services, however the following skills & experience are desirable:
- Experience of customer service and administrative environments (preferably in financial services, but not essential)
- Experience of handling calls in a busy Call Centre environment where high standards, productivity and quality are essential
- Organisational skills
- Ability to connect and build rapport where appropriate
What we offer:
- Generous pension (up to 13% company contribution)
- Eligibility for annual performance bonus
- 30 days' holiday per year plus bank holidays (32 in Scotland)
- Private medical insurance
- Critical Illness cover (subject to T&C)
Work Level: Colleague
Recruiter Name: Sarah Mathers
We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
-
Customer Service Consultant
3 months ago
Bath, United Kingdom M&G plc Full timeAt M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve...
-
Customer Service Consultant
3 months ago
Bath, United Kingdom M&G plc Full timeAt M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve...
-
Customer Service Consultant Bath
3 months ago
Bath, United Kingdom Meraki Full time**Customer Service Consultant** **Permanent, Full-Time** **Bath - Hybrid** **£25,000** Meraki Talent are partnered with a leading Financial Services firm to support with the appointment of a Customer Service Consultant. This is a full-time (35 hours), permanent opportunity located in Bath, England and offers an annual salary of £25,000 alongside a...
-
Customer Service Consultant
3 months ago
Bath, United Kingdom M&G plc Full timeAt M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve...
-
Customer Service Consultant
4 months ago
Bath, United Kingdom M&G plc Full timeAt M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve...
-
Customer Service Consultant
2 months ago
Bath, Bath & N E Somerset, United Kingdom M&G plc. Full timeAt M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial...
-
Customer Service Consultant
3 months ago
Bath, United Kingdom M&G plc. Full timeAt M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial...
-
Customer Service Consultant
3 months ago
Bath, United Kingdom M&G plc. Full timeAt M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial...
-
Customer Service Consultant
3 weeks ago
Bath, United Kingdom M&G plc. Full timeAt M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial...
-
Customer Service Consultant
2 weeks ago
Bath, Bath & N E Somerset, United Kingdom M&G plc. Full timeAt M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial...
-
Customer Service Consultant
3 months ago
Bath, United Kingdom M&G plc Full timeAt M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve...
-
Customer Service Consultant
1 month ago
Bath, United Kingdom M&G plc. Full timeAt M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial...
-
Customer Service Consultant
1 month ago
Bath, United Kingdom M&G plc. Full timeAt M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial...
-
Customer Service Consultant
4 weeks ago
Bath, Bath & N E Somerset, United Kingdom M&G plc. Full timeAt M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial...
-
Customer Service Representative
2 days ago
Bath, Bath and North East Somerset, United Kingdom MDE Consultants Ltd Full timeJob Summary:MDE Consultants Ltd is seeking a highly motivated and organized Sales Administrator to join their dynamic team. As a Sales Administrator, you will be responsible for making outbound calls to customers, updating marketing lists, and providing exceptional customer service.Key Responsibilities:Make outbound calls to customers to retain business and...
-
Customer Service Representative
17 hours ago
Bath, Bath and North East Somerset, United Kingdom MDE Consultants Ltd Full timeJob Summary:MDE Consultants Ltd is seeking a highly motivated and organized Sales Administrator to join their dynamic team. As a Sales Administrator, you will be responsible for making outbound calls to customers, updating marketing lists, and providing exceptional customer service.Key Responsibilities:Make outbound calls to customers to retain business and...
-
Customer Service Representative
2 days ago
Bath, United Kingdom M&G plc. Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our inbound contact centre team, you will play a vital role in delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide accurate and timely information to our clients and...
-
Customer Service Representative
13 hours ago
Bath, United Kingdom M&G plc. Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our inbound contact centre team, you will play a vital role in delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide accurate and timely information to our clients and...
-
Financial Services Consultant
16 hours ago
Bath, Bath and North East Somerset, United Kingdom Equisoft Full timeConsultant Analyst (Aspire) – InvestmentsAbout Altus ConsultingAltus Consulting is a leading strategic consulting and technology firm in the Financial Services industry. As part of Equisoft, a 1,000 people strong Financial Services solutions business, we work with over 250 firms globally to drive positive transformation in Financial Services.Our team of...
-
Financial Services Consultant
1 day ago
Bath, Bath and North East Somerset, United Kingdom Equisoft Full timeConsultant Analyst (Aspire) – InvestmentsAbout Altus ConsultingAltus Consulting is a leading strategic consulting and technology firm in the Financial Services industry. As part of Equisoft, a 1,000 people strong Financial Services solutions business, we work with over 250 firms globally to drive positive transformation in Financial Services.Our team of...