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Customer Service Representative

2 months ago


Bath, United Kingdom M&G plc. Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our inbound contact centre team, you will play a vital role in delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Provide accurate and timely information to our clients and internal stakeholders, ensuring a seamless customer experience.
  • Maintain accurate and up-to-date customer records, processing transactions and enquiries in a timely and efficient manner.
  • Own and resolve customer requests and enquiries from start to finish, delivering a personalized service that meets our high standards.
  • Continuously seek opportunities to improve our processes and procedures, ensuring we maintain our position as a leader in the financial services industry.
Requirements
  • Experience in customer-facing roles, preferably in a financial services environment.
  • Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
What We Offer
  • A competitive salary and benefits package, including a generous pension scheme and annual performance bonus.
  • Opportunities for career development and growth, with a focus on supporting our employees in achieving their career goals.
  • A dynamic and inclusive work environment, with a strong focus on diversity and inclusion.