Customer Service Consultant

1 month ago

Bath, United Kingdom M&G plc. Full time
At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

The role:

We are looking for an enthusiastic and engaging Customer Service Consultant to join an exciting, busy and dynamic area and help us deliver an industry-leading level of customer service. As part of the Operational team, you will be at the heart of our business and help to drive the overall success of the company.
We have modern office facilities in the centre of Bath. We are currently operating a hybrid approach to home/office working with 3 days in the office and the rest from home. We'll make sure you have all the equipment you need to carry out your role both in the office and outside it.
There is a lot to learn, but we offer great training and coaching to make sure that you're well prepared to support the needs of our customers and financial advisers. Along with this there will be opportunities to learn other skills to help further your career.

Our full-time working hours are 35hrs per week.

Key Knowledge, Skills & Experience:

We think this is the perfect first step to a career in Financial Services. However, any of the following will be an advantage:
  • Financial Services experience (not essential), in WRAP or asset/wealth management sector
  • Well-organised
  • Excellent communication skills and a great phone manner with the ability to build rapport and show empathy
  • Proactive in your approach to your work and change within the workplace
  • A working knowledge of Microsoft Office, including Teams, Word and Excel

What we offer:
  • Generous pension (up to 13% company contribution)
  • Eligibility for annual performance bonus (enrolment after first employment)
  • 30 days' holiday per year, 32 in Scotland plus bank holidays
  • Private medical insurance
  • Critical Illness cover (subject to T&C)

Closing Date: 19 August 2024

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

  • Customer Service Consultant

    3 months ago

    Bath, United Kingdom M&G plc Full time

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve...

  • Customer Service Consultant

    3 months ago

    Bath, United Kingdom M&G plc Full time

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve...

  • Customer Service Consultant Bath

    3 months ago

    Bath, United Kingdom Meraki Full time

    **Customer Service Consultant** **Permanent, Full-Time** **Bath - Hybrid** **£25,000** Meraki Talent are partnered with a leading Financial Services firm to support with the appointment of a Customer Service Consultant. This is a full-time (35 hours), permanent opportunity located in Bath, England and offers an annual salary of £25,000 alongside a...

  • Customer Service Consultant

    3 months ago

    Bath, United Kingdom M&G plc Full time

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve...

  • Customer Service Consultant

    4 months ago

    Bath, United Kingdom M&G plc Full time

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve...

  • Customer Service Consultant

    3 months ago

    Bath, United Kingdom M&G plc. Full time

    At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial...

  • Customer Service Consultant

    3 months ago

    Bath, United Kingdom M&G plc. Full time

    At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial...

  • Customer Service Consultant

    2 months ago

    Bath, Bath & N E Somerset, United Kingdom M&G plc. Full time

    At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial...

  • Customer Service Consultant

    2 weeks ago

    Bath, Bath & N E Somerset, United Kingdom M&G plc. Full time

    At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial...

  • Customer Service Consultant

    3 weeks ago

    Bath, United Kingdom M&G plc. Full time

    At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial...

  • Customer Service Consultant

    3 weeks ago

    Bath, United Kingdom M&G plc. Full time

    At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial...

  • Customer Service Consultant

    3 months ago

    Bath, United Kingdom M&G plc Full time

    At M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment and communities. To help us achieve...

  • Customer Service Consultant

    1 month ago

    Bath, United Kingdom M&G plc. Full time

    At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial...

  • Customer Service Consultant

    4 weeks ago

    Bath, Bath & N E Somerset, United Kingdom M&G plc. Full time

    At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial...

  • Customer Service Representative

    2 days ago

    Bath, Bath and North East Somerset, United Kingdom MDE Consultants Ltd Full time

    Job Summary:MDE Consultants Ltd is seeking a highly motivated and organized Sales Administrator to join their dynamic team. As a Sales Administrator, you will be responsible for making outbound calls to customers, updating marketing lists, and providing exceptional customer service.Key Responsibilities:Make outbound calls to customers to retain business and...

  • Customer Service Representative

    17 hours ago

    Bath, Bath and North East Somerset, United Kingdom MDE Consultants Ltd Full time

    Job Summary:MDE Consultants Ltd is seeking a highly motivated and organized Sales Administrator to join their dynamic team. As a Sales Administrator, you will be responsible for making outbound calls to customers, updating marketing lists, and providing exceptional customer service.Key Responsibilities:Make outbound calls to customers to retain business and...

  • Customer Service Representative

    2 days ago

    Bath, United Kingdom M&G plc. Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our inbound contact centre team, you will play a vital role in delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide accurate and timely information to our clients and...

  • Customer Service Representative

    13 hours ago

    Bath, United Kingdom M&G plc. Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Consultant. As a key member of our inbound contact centre team, you will play a vital role in delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide accurate and timely information to our clients and...

  • Financial Services Consultant

    16 hours ago

    Bath, Bath and North East Somerset, United Kingdom Equisoft Full time

    Consultant Analyst (Aspire) – InvestmentsAbout Altus ConsultingAltus Consulting is a leading strategic consulting and technology firm in the Financial Services industry. As part of Equisoft, a 1,000 people strong Financial Services solutions business, we work with over 250 firms globally to drive positive transformation in Financial Services.Our team of...

  • Financial Services Consultant

    1 day ago

    Bath, Bath and North East Somerset, United Kingdom Equisoft Full time

    Consultant Analyst (Aspire) – InvestmentsAbout Altus ConsultingAltus Consulting is a leading strategic consulting and technology firm in the Financial Services industry. As part of Equisoft, a 1,000 people strong Financial Services solutions business, we work with over 250 firms globally to drive positive transformation in Financial Services.Our team of...