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Customer Representative

2 months ago

London, United Kingdom CSP U.K. LTD Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Representative. As a Customer Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.

**Responsibilities**:

- Answer incoming customer calls and respond to inquiries in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Utilize phone etiquette skills to ensure positive customer interactions
- Conduct data entry to update customer information in the system
- Analyze customer needs and recommend appropriate products or services
- Upsell additional products or services to enhance the customer experience
- Collaborate with other team members to ensure customer satisfaction

**Qualifications**:

- High school diploma or equivalent required
- Strong verbal and written communication skills
- Excellent phone etiquette and customer service skills
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in data entry and computer navigation

**Job Types**: Full-time, Permanent

Pay: From £25,514.77 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 19/05/2024