Operations Administrator
3 weeks ago
Pure are supporting a successful financial services organisation based in central Ipswich, with the recruitment of a full time Administrator for their Operations department. A welcoming and friendly environment, with opportunities for progression in thelonger term. The successful individual will need to be bright, proactive and self-motivated, with the abiltiy to deliver exceptional customer service.
**Monday to Friday, 09:00 - 17:30
Central Ipswich
Hybrid working available, after 6 month probation period**
**Main Responsibilities**:
- To undertake day to day activities within the operations team to meet customer requirements and achieve required targets and objectives.
- To ensure a high level of quality and accuracy is maintained, delivering excellent service to all customers.
- To interact with customers and third party enquiries, in a professional, fair and consistent manner via both telephone and/or in writing.
- Understand and adhere to all relevant controls, such as internal risk controls, data protection, money laundering and ensure compliance of all regulatory, business and legal requirements.
- Identify and recommend improvements to current working practices within own team.
- To consistently promote the company’s policy on treating customers fairly.
**Experience Required**:
A clear understanding of Microsoft packages is a must, as is the ability to multi-task, organise and prioritise work load and manage time effectively. Other desirable attributes include experience of working within office, customer service or a financial settingpreviously, as well as strong verbal and written communication skills.
**Benefits**:
- Generous staff pension, helping you plan ahead for your own retirement
- Group Income Protection Insurance, aiming to maintain some ongoing income for you if you become long term sick
- 4 x salary death in service, to provide financial protection for your beneficiaries in the event of your death
- Access to staff discounts and concessions on a variety of products, through being part of the Legal and General Group of companies
- Staff share schemes
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