1st Line Support Engineer

4 days ago


London, United Kingdom SR2 Full time

1st Line Support Engineer
Remote (2 days a month in London)
£25,000 - £30,000
One of our good clients is looking for a 1st to 2nd Line Support Engineer to join the fam
They are a are a small, highly successful software house working on projects predominantly in National Government. This is a Junior role, but they have high hopes for the person joining them as you'll have loads of opportunities to learn and progress The listbelow includes all the responsibilities you will take on but fear not - you will be coached and supported through all of these until you are ready to take those steps on your own.
Your day to day:

- Act as front-line Support Engineer, ensuring all support tickets are proactively managed throughout their lifecycle, and regularly updated with active client communications.
- Resolve first line support issues and where necessary liaise with clients, internal customers, and support partners in order to resolve first line support issues - you will be the face of the company and the first point of contact for people having problems,so you will need to prioritise customer satisfaction and engagement above all else.
- Escalate issues, as needed, to Technical Lead
- Update and maintain the knowlodge bases.
- Support their multi-disciplinary software development teams as needed
- Configure and setup new starter's laptops
- Configure and maintain security SaaS systems
- Support and maintain their internal cloud infrastructure, network infrastructures and maintain high availability through proactive measures, advanced troubleshooting and proactive administration
- Deploy software and changes to clients' systems during out of hours change windows.

Your experience:
They aren't expecting you to be a dab hand at everything just yet, but any experience, exposure to or even an awareness of the following will be a big help:

- Jive software
- Amazon AWS
- Password management tools (e.g. LastPass)
- Computer management - (e.g. Airwatch)
- Mac OS / Ubuntu setup and configuration
- Networks and Security - TCP/IP, routing, firewalling, IPSEC and SSL-VPN

You will work on leading edge tech, working with a hugely talented tech team, where technical and professional development are important features in the company culture.
2 stage interview happening asap.
Load of benefits, £30,000 salary and work from home with 2 days required in their London office (more if you would like)
Go Go Go



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