Service Advisor

4 months ago

Ipswich, United Kingdom Northgate Vehicle Hire Full time

**Salary: £13,074 pa + Bonus**
**Weekly Hours: 21.25 hours / week**

**As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.**

As a Workshop Administrator, you are the vital link between your customers and our workshop, bringing to life the Northgate experience, ensuring their vehicles’ visit with us runs as effortlessly as we promise.

**Life as a Workshop Administrator with Northgate Vehicle Hire**

Our workshops are busy and fast-paced, as a Workshop Administrator, you are the oil that keeps the whole workshop running smoothly. For us customer care always comes first, so confidently delivering great service with a smile is second nature.

Where you can make a big difference is by making every second in the day count - from booking in vehicles for maintenance and repairs, liaising with your workshop team to schedule work, updating customers on progress, or ensuring the correct approvals are in place for the work carried out, you can be sure you will never be looking for something to do

Your Technicians rely on you to plan their day and keep the workshop running efficiently, so an understanding of the motor trade or car dealerships would certainly help get you off to a flying start in your new role with us. Our proven induction training will help of course, however, you’ll need all of your customer service know-how, planning and administration skill, and most importantly your logical, ‘can-do’ attitude to deliver the experience our customers expect from us.

**As a Workshop Administrator with Northgate Vehicle Hire, we offer**:
A **great basic salary**, but there’s much more available for you at Northgate Vehicle Hire than just that. Some of our most popular benefits include (but aren’t limited to)
- A fantastic **quarterly bonus** scheme (**up to £1,234 pa OTE)**:

- 24 days **annual leave** rising to 26 with service (+ bank holidays) and an **extra day**’s leave to celebrate your** birthday**
- free **life assurance **(2x basic salary)
- ** well-being **services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
- discounted, flexible **Gym memberships**:

- exclusive employee **vehicle-leasing **schemes
- ** pension** & **save-as-you-earn** share scheme
- Our **Benefits App **offers unlimited access to a huge range of** retailer discounts** and **cashback deals** (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
- We're excited to have recently launched **Wagestream **for all our colleagues - a Financial Wellbeing app that gives you more **control over your pay**. Not only does it let you choose **when** **to get paid** it also lets you put money aside each month and in addition you can get **discounts** on your shopping, check what benefits you're eligible for and can even put you in touch with a **financial coach**

With over 60 branches nationwide, Northgate Vehicle Hire are the UK’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.

And we’re also part of something bigger - **ZIGUP**, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Few other companies can match the support, development opportunities and long-term security we offer. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

**We are agile. We are experts. We are imaginative. We are reliable.**

**Keep your career moving, smarter.

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