Dbs IT Service Management Support
2 weeks ago
**Details**:
**Reference number**:
- 299418**Salary**:
- £27,080- per annum (pro rata) with generous employer pension contributions of approx. 27% depending on your salary.**Job grade**:
- Executive Officer**Contract type**:
- Permanent**Business area**:
- MOD - Head Office & Corporate Services - DBS- Digital, Information & Technology (DIT)**Type of role**:
- Information Technology**Working pattern**:
- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:
- 1Contents
Location
About the job
**Benefits**:
Things you need to know
Location
- Abbey wood North, New Rd, Stoke Gifford, Bristol BS34 8QW Tomlinson House Norcross Lane Thornton-Cleveleys ; FY5 3WPAbout the job
**Job summary**:
- Are you a dedicated person who is passionate about making a difference?
- Would you like to work for the Ministry of Defence?
- Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.- Our Vision - To support UK defence customers with outstanding service every time.
- Our Mission - Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.
DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.
We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working.
Come and join the DBS community today
Applicants should note that DBS has recently undertaken a review of its operational locations in the North West, and will consolidate all activities in Blackpool. This means that DBS staff will move from both Walker House (Liverpool) and Cheadle Hulme in the late Summer of 2023 and initially relocate to Tomlinson House (Norcross). A further move, to the new Government Hub at Talbot Gateway in Blackpool, is scheduled to take place in 2026.
As a result, all vacant DBS posts in the North West will be advertised at Tomlinson House (Norcross). There is, however, an expectation that all DBS staff, irrespective of their agreed duty station, will travel to other DBS and/or MOD site(s), as required, to complete all necessary training and to participate in team or additional collaborative activities - detached duty terms may apply. Terms of transfer have been negotiated for DBS posts relocating in the North West. DBS also supports Flexible Working, which can be discussed in more detail at interview.
**Job description**:
Defence Business Services (DBS) aims to be the ‘best business services partner for the UK Defence and Security Communities’ by providing critical business services, including Human Resources, Pay, Veterans, Finance and Procurement, that enable our customers to focus on strategic Defence priorities and maintain National Security.
Within DBS, the Digital, Information & Technology (DIT) team is responsible for management, support and delivery of the DBS information technology systems and the provision of accurate and timely management information to it’s customers.
IT Service Management Support position plays an important role in overseeing the delivery of DBS IT Services to customers across the MOD.
This role will be responsible for supporting the continued delivery of DBS Live Services, owning and invoking the DBS IT Incident Management process. Aiming to restore normal service operation as quickly as possible and minimise any adverse effects on business operations. This ensures that the best possible levels of service quality and availability are returned and maintained.
The role will work closely with technical stakeholders to understand the position of live service incidents, agreeing timelines for recovery actions and holding 3rd party providers to account to meet these timelines.
Key Responsibilities:
- To be part of a team who are responsible for reporting all ITMS incidents and issues. To engage in problem management activities to ensure all services are restored as quickly as possible.
- To work in delivering Live Services to meet KPI targets by ensuring that all incidents follow the single incident ma
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