Customer Service Call Operator
2 months ago
**Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.**
**Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently**
We have a new, exciting opportunity with one of our Public Sector clients based at Ipswich Court. They are seeking a Telephone Call Operator to join their team in the office on a full-time, temporary basis.
The role is Monday - Friday 9am - 5pm (37 hours a week) Office based. The rate of pay rate is £11.28. Holiday entitlement and pension scheme available.
Your duties will include but will not be restricted to:
- Taking inbound calls from the public, who can be distressed.
- Dealing with general queries relating to cased using the protocols of GDPR for date protection,
- Taking Court Fees using electronic payment system and making appointments on behalf of the Courts.
- Providing clear signposting, information, and guidance to customers in line with quality standards for the courts
- Delivering high quality and timely customer focused service daily.
- Updating databases and case records.
- Dealing with sensitive information.
If successful for the position, you will need to have an in-date and valid passport, you will also undergo security and reference checks.
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Telephone Call Operator
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